Merchandise Manager

Ulta Beauty, Inc.•Charlotte, NC

About The Position

The Merchandise Manager (MM) leads through Ulta Beauty’s mission, vision, and values and contributes to a high-performing team that delivers store sales growth. Reporting to the Operations Manager (OM), the MM guides Task Associates and supports retail store operations, including shipment, replenishment, omni-channel, price changes, and markdowns. The role focuses on performance, people, and process: driving sales, inventory results, and operational compliance; developing associates; and ensuring standard operating procedures and compliance standards are followed. It calls for a passion for operational excellence, results, and leading effectively through unforeseen complexity. The MM supports the store’s financial and operational goals, including sales, guest loyalty, payroll, omni-channel performance, and shrink. The role also involves recruiting and developing talent, coaching associates, overseeing operational workload and inventory processes, maintaining company standards, and communicating business trends and needs to field leadership. The position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, with shifts that may begin at 5:00 a.m. The MM must be available Sundays and Mondays.

Requirements

1–2+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to meet the stated physical demands, including frequent lifting or moving of up to 40 lbs.

Nice To Haves

High school diploma is preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, communicate staffing needs to the GM, and complete workload on time and within budget.
Review and respond to financial and operational reports, store visit results, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team of talent.
Build an engaged, collaborative team through open communication and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Support associate development through training, feedback, coaching, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education.
Model operational excellence by leading by example, sharing best practices, setting priorities, and providing support.
Execute the Guest Engagement Leader program through business ownership, coaching, and leading a helpful guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and execute workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Oversee shipment, replenishment, omni-channel, price changes, and markdowns.
Protect company assets and minimize loss by ensuring workplace safety, inventory control, cash management, and loss prevention standards are met.
Execute inventory control processes, including handling known theft, damages, hazardous waste, adjustments, and returns, and complete theft reporting as necessary.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are executed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape to field leadership.
Work a flexible schedule including days, evenings, weekends, holidays, and shifts beginning at 5:00 a.m.; be available Sundays and Mondays.