Merchandise Manager

Five Below•Philadelphia, PA

2d•Onsite

About The Position

The Merchandise Manager (MM) works under the leadership of the Store Manager and directly leads the Freight team and all store associates while serving as Manager on Duty. The role executes merchandising standards throughout the store and supports customer experience, operational controls, inventory integrity, asset protection, cleanliness, safety, and sales. As a member of the management team, the MM models Five Below’s values and leadership behaviors, delivers results during assigned Manager on Duty shifts, drives key performance indicators and brand loyalty through the team, and contributes to the success of the store. The position is hourly and begins at a rate not specified in the posting. This job description is not all-inclusive; the Store Manager may determine additional responsibilities based on store needs.

Requirements

High school graduate or equivalent.
Minimum of 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders and kneel, bend, twist, and stoop.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to frequently move across the sales floor and to and from the stock room.
Ability to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.
Leadership, training, development, and motivation skills.
Communication, ownership, commitment, accountability, delegation, and follow-up.
Sales-driven and goal-oriented approach; professionalism.
Emerging planning and time-management skills.

Responsibilities

Flawlessly execute the Merchandise Movement Process.
Merchandise, sign, and reset Now, Style, Room, Tech, and Party areas.
Perform opening and closing store procedures and perform Store Manager duties in the Store Manager’s absence.
Assist with supervising, training, coaching, and developing associates, and assist with staff scheduling.
Review corporate communications and respond accordingly; partner with supervisors or the corporate office regarding store issues.
Drive store sales and control expenses, using financial reporting to identify business opportunities.
Assist with payroll and help ensure the budget is in line with plan.
Follow merchandising procedures and maintain the assigned zone, Market Plan, signage, and other merchandise sets.
Execute the company Inventory Integrity process and hold associates accountable to Five Below’s Standard Operating Procedures.
Follow cash-handling procedures, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
Comply with Human Resources policies and procedures.
Lead Asset Protection and Safety processes and hold associates accountable.
Deliver exceptional customer service through personal contact with customers.
Assist with receiving and stocking: unload trucks, check in shipments, stage merchandise for the sales floor, and pack out merchandise.
Lead and ensure completion of the Packaway Process within provided timeframes.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Lead the team during assigned Manager on Duty time, driving key performance indicators and brand loyalty.
Frequently operate the cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; use ladders; and perform kneeling, bending, twisting, and stooping.
Frequently communicate and exchange information with customers, managers, and coworkers in person and by telephone; move across the sales floor and between the sales floor and stock room; interpret email and printed instructions; and remain upright and stationary for 80% of the time.