FT Merchandise Manager

Michaels Stores•Richmond, VA

11d•Onsite

About The Position

The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. The role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management. The Merchandise Manager assists the Store Manager with leading adherence to Standard Operating Procedures and company programs, provides Manager-on-Duty coverage, and supports store leadership in planning workloads and prioritizing daily tasks. The role leads truck execution, maintains SISO routines, oversees planogram and promotional set execution, and ensures visual merchandising and pricing standards are met. The position also oversees inventory control, Ship from Store fulfillment, RTV and ASN processes, and store damages procedures. It supports a clean and organized store, strong Asset Protection practices, and team member onboarding, training, coaching, and development. Other duties may be assigned.

Requirements

At least 3 years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs to ensure compliance with applicable laws and requirements.
Ensure execution of company policies and standards, holding the team accountable for store conditions and results.
Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
Lead truck execution processes, including timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution with business needs.
Execute and maintain SISO routines to support in-stock levels, replenishment accuracy, and sales readiness.
Oversee Planogram execution, ensuring merchandising sets are completed accurately and on schedule.
Establish and maintain visual merchandising standards, including product placement and presentation.
Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
Manage inventory control to ensure product accuracy, integrity, and efficient stock movement.
Execute ad sets and ensure promotional signage and product placement are compliant and customer focused.
Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
Process RTVs and ASN receiving, ensuring compliance, accurate documentation, and proper inventory adjustments.
Manage store damages procedures, including proper handling, reporting, and shrink reduction.
Train, coach, and develop team members through onboarding and ongoing skill-building across assigned departments.
Partner in maintaining Asset Protection practices to reduce shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.