Merchandise Lead | Part-Time | Ford Idaho Center

Oak View Group • Nampa, ID

21h • Onsite

About The Position

The Merchandise Lead assists the Merchandise Manager in overseeing the merch operations for concerts and events at the Ford Idaho Center. Shifts can be; 6-8 hours 8-12 hours 12-18 hours. This role will pay an hourly rate of $15.00 and is tip eligible.

Requirements

• Possess outstanding written, verbal, and documentation skills.
• Be proficient in professional communication standards.
• Possess excellent interpersonal skills.
• Ability to work with the public and possess conflict-resolution skills.
• Be a self-starter with the ability to work independently with minimal supervision.
• Be highly organized and have meticulous attention to detail.
• Be outgoing, friendly, and personable.
• Be extremely reliable, dependable, and responsible.
• Be professional and courteous with a positive attitude.
• Ability to exercise composure and handle multiple priorities in fast-paced and potentially stressful situations.
• Ability to problem-solve and quickly and effectively diffuse problematic situations.
• Possess excellent sales skills.
• Proficiency with Google Suite including Google Drive, Gmail, Google Docs, and Google Sheets and/or the Microsoft Word equivalents to complete all work.
• Proficient in handling cash and processing payments on a variety of processors.
• Must be able to lift heavy objects as needed.
• This position will require a commitment to be on-site for a minimum of 75% of all concerts & events selling merch.
• This includes nights and weekends throughout the year as needed, as well as show days to set up stands and count in/out merchandise before and after shows.

Nice To Haves

• Previous lead experience a plus.
• Familiarity with atVenu preferred but not required.
• Must be knowledgeable or willing to learn to work with touch screen systems, payment processors, computers, money counting machines, and other office or event equipment as necessary.
• Previous experience in a Merchandise role is preferred.

Responsibilities

• Assists the Merchandise Manager in overseeing the successful operation of artist merchandise for all concerts & events selling merch.
• Aids the Merchandise Manager to maximize space, set up queues, and ensure all merchandise areas are safe, clean, and well organized.
• Cooperates with the Merchandise Manager to maintain all venue-owned merchandising equipment & POS iPads to ensure proper working condition.
• Supports successful sales operations by hiring, training, and mentoring additional merchandise sellers as needed to ensure an exceptional experience for all guests and artist representatives.
• Ensures team compliance with Ford Idaho Center policies and procedures.
• Reports all incidents, accidents, needed repairs, and customer feedback to the Merchandise Manager during the course of an event.
• Fulfills all responsibilities of a Merchandise Seller.
• Helps set up/tear down merch stands with other sellers.
• Maintains accurate counts when selling merch and handling cash.
• Demonstrates excellent customer service skills; friendly, courteous & respectful with patrons, staff and tour representatives.
• Works well under pressure, able to get patrons through lines quickly and efficiently with loud noise from concerts and shows.
• Team player, able to work well with a team of merch sellers in a fast-paced environment.
• Ability to work outdoors during summer amphitheater season in hot weather.
• Other duties as assigned by the Merchandise Manager and venue management.

Benefits

• 401(k) Savings Plan
• 401(k) matching

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed