Merchandise & E-Commerce Specialist
About The Position
The Food Allergy Institute (FAI) is seeking a strategic, creative, and detail-oriented Merchandise & E-Commerce Lead to own, manage, and elevate the FAI Store. In this role, you will take full accountability for our e-commerce platform and product line—transitioning traditional "brand swag" into a thoughtful, intentional lifestyle and merchandise brand that patients, families, staff, and supporters genuinely love to wear and buy. You will balance hands-on store management with creative direction, managing a flexible bench of specialized freelance talent to deliver fresh, high-quality quarterly drops throughout the year.
Requirements
- Proven experience running or managing an online store (e.g., Shopify or similar platforms).
- Experience in apparel/lifestyle merchandise production, product sourcing, and vendor coordination.
- Strong aesthetic sense with experience guiding freelance creative talent (designers, illustrators, photographers) from concept to execution.
- Highly organized self-starter comfortable managing an asynchronous, flexible schedule around key product launch deadlines.
- Ability to interpret inventory and sales data to inform product decisions and inventory planning.
Responsibilities
- Manage all day-to-day aspects of the FAI Store, ensuring all imagery, product descriptions, pricing, and overall merchandising are polished, professional, and up to date.
- Serve as the primary point of contact for production, printing, inventory, and fulfillment partners.
- Continuously evaluate store offerings to phase out stale products while introducing new apparel, lifestyle items, patient/remission merchandise, and limited-edition concepts.
- Track key performance indicators and provide Marketing with regular updates on store sales, top-performing items, inventory levels, and upcoming product drops.
- Drive the creative vision to elevate FAI merchandise into an intentional lifestyle brand aligned with FAI messaging and brand standards.
- Develop and execute an annual product calendar featuring approximately four major seasonal drops or creative refreshes per year.
- Direct and coordinate a rotating bench of freelance apparel designers, graphic artists, illustrators, and photographers to keep product offerings fresh without overloading internal resources.
Benefits
- competitive salary
- 401(k) with employer match
- medical, dental, and vision insurance
- generous paid time off
- company-paid holidays
- sponsored employee events
- individualized training
- career growth opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
