Merchandise Controller

The TJX Companies, Inc.•Lordstown, OH

2d•$21 - $28•Onsite

About The Position

The Merchandise Controller acts as a liaison between the Distribution Center and the Home Office Merchandising Department, representing the interests of Merchandising, Planning & Allocation, and Stores. Responsibilities are primarily performed on the receiving dock of a Distribution Center. The role checks merchandise against purchase order expectations, coordinates the resolution of merchandising issues, supports vendor compliance, and communicates information between Distribution Center teams and Home Office partners. It also provides direction on re-work and merchandise disposition, responds to Planning and store inquiries, and helps ensure the building follows merchandise best practices.

Requirements

Strong organizational and time-management skills, flexibility, and ability to prioritize tasks.
Ability to work with little supervision and be self-motivated.
Strong PC skills, including Outlook, Excel, Word, and PowerPoint.
Strong problem-solving and negotiation skills, along with strong oral and written communication skills.
Strong follow-through skills to resolve problems in a timely manner.
Ability to use active listening to communicate effectively with all levels.
Strong interpersonal and collaboration skills.
Ability to perform job responsibilities in a climate-controlled distribution center while standing and walking constantly.
Ability to occasionally lift up to 50 lbs.

Responsibilities

Inspect merchandise for brand, quality, price, and quantity to ensure it meets purchase order expectations.
Check purchase order instructions for hangtag, label, and other requirements.
Partner with Distribution Center and Home Office resources to resolve issues in a timely manner.
Communicate Planning objectives to the Distribution Center team and relay Distribution Center information back to Planning.
Proactively address vendor compliance issues and opportunities involving how vendors pack, ticket, and ship merchandise.
Inform the Distribution Center of inbound and current merchandising issues through email and tracking documents.
Develop and apply an in-depth understanding of Distribution Center and Merchandise work management systems and tools to solve problems.
Build and maintain effective working relationships with warehouse associates, Distribution Center management, and Planning & Allocation.
Answer warehouse associate questions about purchase orders.
Provide direction for re-work in the Distribution Center.
Respond to Planning calls and requests, including taking photos and sending samples.
Approve high-dollar damages.
Identify, initiate, and follow up on return-to-vendor issues, and direct preparation for final disposition of goods.
Complete daily communication logs between shifts.
Immediately inform the manager and team members of merchandising issues with significant scope or financial impact.
Train new Merchandise Controllers and other management members as needed.
Answer HomeGoods store inquiries about merchandise pricing and provide feedback to Distribution Center management.
Ensure the building complies with merchandise-related best practices.

Benefits

Associate discount
Employee Assistance Program (EAP)
Smoking cessation support
Bereavement leave
401(k) Associate contributions
Credit union
Cell phone discounts
401(k) match for associates who meet applicable service or hours requirements
Medical insurance for associates who meet applicable service or hours requirements
Dental insurance for associates who meet applicable service or hours requirements
Vision insurance for associates who meet applicable service or hours requirements
Life insurance for associates who meet applicable service or hours requirements
Disability coverage for associates who meet applicable service or hours requirements
Paid parental leave for associates who meet applicable service or hours requirements
Paid holidays, vacation, and sick leave for associates who meet applicable service or hours requirements
Scholarship program for associates who meet applicable service or hours requirements