Merchandise Controller

TJX•Lordstown, OH

1d•Onsite

About The Position

The Merchandise Controller acts as a liaison between the Distribution Center and the Home Office Merchandising Department, representing the interests of Merchandising, Planning & Allocation, and Stores. Responsibilities are primarily performed on the receiving dock of a climate-controlled Distribution Center. The role is full-time, non-union, and non-exempt, with a 40-hour schedule on C shift, Monday through Thursday, 5:00 p.m. to 3:30 a.m. The position is based at the HomeGoods Distribution Center in Lordstown, Ohio.

Requirements

Strong organizational and time-management skills, flexibility, and ability to prioritize tasks.
Ability to work with little supervision and be self-motivated.
Strong PC skills, including Outlook, Excel, Word, and PowerPoint.
Strong problem-solving, negotiation, oral communication, and written communication skills.
Strong follow-through to resolve problems in a timely manner.
Active listening skills to communicate effectively with all levels.
Strong interpersonal and collaboration skills.
Ability to perform job responsibilities in a climate-controlled Distribution Center environment while standing and walking constantly.
Ability to occasionally lift up to 50 pounds.

Responsibilities

Inspect merchandise to ensure it meets purchase order expectations for brand, quality, price, and quantity.
Check purchase order instructions for hangtag, label, and other requirements.
Collaborate with Distribution Center and Home Office resources to resolve issues in a timely manner.
Communicate Planning objectives to the Distribution Center team and relay Distribution Center information in return.
Address vendor compliance issues and opportunities related to how vendors pack, ticket, and ship merchandise.
Inform the Distribution Center of inbound and current merchandising issues through email and tracking documents.
Develop and apply an in-depth understanding of Distribution Center and Merchandise work management systems and tools to solve problems.
Build and maintain effective working relationships with warehouse associates, Distribution Center management, and Planning & Allocation.
Answer warehouse associate questions about purchase orders.
Direct merchandise re-work in the Distribution Center.
Respond to Planning calls and requests, including taking photos and sending samples.
Approve high-dollar damages.
Identify, initiate, and follow up on return-to-vendor issues, and direct preparation for final disposition of goods.
Complete daily communication logs between shifts.
Immediately communicate merchandising issues with large scope or financial impact to the manager and team members.
Train new Merchandise Controllers and other members of management as needed.
Answer HomeGoods store inquiries about merchandise pricing and provide feedback to Distribution Center management.
Ensure the building complies with merchandise-related best practices.