Merchandise Buyer & Sales Floor Supervisor

Details•San Diego, CA

1d•Onsite

About The Position

The Merchandise Buyer & Sales Floor Supervisor is responsible for growing category sales through effective buying, merchandising and creating visual presentations. Responsible for maintaining appropriate inventory levels, achieving assigned gross margin objectives. Assist in the creation and implementation of promotions, sales and special events. Responsible for overseeing daily sales floor operations by leading and coaching sales associates, managing cash handling and customer service management. Train, delegate and review assigned tasks of sales associate staff. Responsible for timely and accurate POS data entry and maintenance. Always provides exemplary customer service to all customers. Other duties as assigned.

Requirements

Associate’s degree required.
A high school diploma and 2 additional years of work experience may substituted for the degree requirement.
Minimum 5 years of general merchandise (GM) buying responsibility in the retail or college industry required.
Demonstrated experience in selecting products, negotiating cost, and establishing retail pricing.
Proven ability to make appropriate and sound buying decisions, sustaining inventory based on financial purchasing principles, including markdowns, sales goals, forecasting, gross margins, etc.
Proven ability to develop and implement marketing strategies and goals.
Ability to exercise independent judgment.
Excellent problem-solving abilities, as well as attention to detail and ability to prioritize tasks and delegate in a fast-paced environment.
Excellent oral, written and interpersonal skills.
Ability to merchandise a wide array of products in an attractive, clean, uncluttered and creative fashion.
Demonstrated knowledge of open to buy, inventory management, gross margin calculations, turns and other financial considerations for a profitable department.
Demonstrated knowledge of supervisory techniques and employee development and evaluation.
Demonstrated competency with computer applications, including Google Suite, MS Word, Excel.
Demonstrated knowledge of merchandising skills across diverse retail products.
Knowledge of POS and inventory management systems, including e-commerce integration.
Demonstrated knowledge of retail trends.
Resume and Cover Letter Required

Nice To Haves

Bachelor's degree preferred.
Demonstrated knowledge of graphics, emblematic product, and apparel trends
Demonstrated knowledge of principles, techniques, practices and procedures in retail, purchasing and sales.

Responsibilities

Ensures the sales floor remains clean, organized, fully stocked, and re-stocked throughout the day.
Creates visual merchandising direction, rotates stock, and sets up promotional signage or seasonal decor.
Coordinates stock transfers from the stockroom to the sales floor to maintain full product presentations.
Plans, forecasts and initiates purchasing for assigned merchandise categories.
Meets with assigned vendors on a regular basis to manage vendor relationships; evaluating purchasing terms and freight, sales data, markdown dollars, discounts and weekly sales audits.
Evaluates pricing, co-op and markdown dollars, return policies, USD brand identification and representation.
Assists with cycle counts, damaged merchandise processing, and annual physical inventory audits.
Enforces loss prevention standards, monitors high-theft areas, and ensures safety guidelines are followed by staff and visitors.
Verifies correct price ticketing, markdown tagging, and promotional price accuracy across all departments.
Supervises and oversees day-to-day sales floor operations, assigning tasks, and managing floor coverage and break schedules to ensure seamless store presence.
Onboards, trains, and coaches student employees on selling techniques, customer engagement, product knowledge, and store procedures.
Provides ongoing feedback to team members, assists with performance evaluations, and motivates the staff to achieve daily sales targets.
Serves as the primary point of contact for employee questions, operational hiccups, and schedule adjustments during shifts.
Executes routine opening and closing checklists, including locking/unlocking the building, setting alarms, and conducting security sweeps.
Communicates daily performance metrics, floor challenges, and key updates to store management during shift transitions.
Models proactive, high-quality customer service behaviors and ensure staff adhere to USD hospitality standards.
Directs and resolves customer complaints, complex returns, and service issues with diplomacy and authority to ensure positive outcomes.
Actively engages with customers to assess needs, answer questions, and increase sales.
Assists at registers during high-volume periods to keep wait times minimal and maintain efficient checkout flow.
Performs daily register opening/closing duties, including float counts, till balances, safe drops, and audit reconciliations.
Responsible for manager overrides, high-value returns, tax-exempt transactions, and employee discounts at the Point-Of-Sale (POS).

Benefits

medical
dental
vision
a retirement contribution given to you by the University
access to on-campus Fitness Centers
Tuition opportunities supporting the education of employees and eligible dependents.
Professional development.
Culinary Institute of America Accredited Trainings.
Advancement opportunities.
Complimentary tasting meals.
Uniform, including (slip resistant) shoe reimbursement, provided.
Attractive Shifts: Minimal late night hours.
Ten paid holidays.
No Christmas Day or New Year’s Day shifts.
Discounts: USD Torero Store, Bartell Hotels, local event tickets.
Free tickets to most USD sporting events.