Merchandise Associate
About The Position
The Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following customer experience principles, and maintaining a clean and organized store environment. The role adheres to operational, merchandise, loss prevention, labor, and safety standards. Associates may be cross-trained in multiple store areas to support business needs. The position involves supporting customers at checkout, promoting credit and loyalty programs, processing merchandise for the sales floor, maintaining merchandising standards, and participating in store recovery and shrink-reduction efforts. Associates contribute to a positive store culture through honesty, integrity, respect, collaboration, and constructive feedback.
Requirements
- Excellent customer service skills.
- Ability to work a flexible schedule to support business needs.
- Strong communication and organizational skills, with attention to detail.
- Ability to multitask.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to lift heavy objects, with or without reasonable accommodation.
- Ability to work effectively with peers and supervisors.
Nice To Haves
- Retail customer experience preferred.
Responsibilities
- Role-model established customer experience practices with internal and external customers.
- Support and embody a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases and returns and count change according to operating procedures.
- Promote credit and loyalty programs.
- Maintain the merchandising philosophy and follow established merchandising procedures and standards.
- Accurately process and prepare merchandise for the sales floor following company procedures and standards.
- Initiate and participate in store recovery as needed throughout the day.
- Maintain organizational, cleanliness, and recovery standards for the sales floor and participate in maintaining and cleaning the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to labor laws, policies, and procedures.
- Support and participate in store shrink-reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates who meet service or hours requirements
- Medical, dental, and vision coverage for associates who meet service or hours requirements
- Health savings account (HSA) for associates who meet service or hours requirements
- Health care flexible spending account for associates who meet service or hours requirements
- Life insurance for associates who meet service or hours requirements
- Short- and long-term disability coverage for associates who meet service or hours requirements
- Paid parental leave for associates who meet service or hours requirements
- Paid holidays, vacation, and sick time for associates who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
