Merchandise Associate
About The Position
The Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following customer experience principles, and maintaining a clean and organized store environment. The role adheres to operational, merchandise, and loss prevention standards and may be cross-trained in multiple store areas to support business needs. The associate models established customer experience practices with internal and external customers and supports a positive store culture through honesty, integrity, and respect. They process purchases and returns, promote credit and loyalty programs, prepare and merchandise products for the sales floor, and help maintain store recovery, cleanliness, and organization. The role also supports shrink-reduction and safety programs, follows labor laws and company policies, and performs other duties as assigned. The position is located at the TJ Maxx store at 1200 S Clearview Pkwy, Suite 1146, New Orleans, Louisiana. Starting pay is $12.75–$13.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Excellent customer service skills.
- Ability to work a flexible schedule to support business needs.
- Strong communication and organizational skills, with attention to detail.
- Ability to multitask.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to lift heavy objects, with or without reasonable accommodation.
- Ability to work effectively with peers and supervisors.
Nice To Haves
- Retail customer experience preferred.
Responsibilities
- Deliver a highly satisfied customer experience by engaging and interacting with customers and following customer experience principles.
- Model established customer experience practices with internal and external customers.
- Support a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases and returns and count change according to established procedures.
- Promote credit and loyalty programs.
- Maintain the merchandising philosophy and follow established merchandising procedures and standards.
- Process and prepare merchandise for the sales floor according to company procedures and standards.
- Initiate and participate in store recovery throughout the day as needed.
- Maintain sales-floor organization, cleanliness, and recovery standards, and participate in maintaining and cleaning the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to labor laws, policies, and procedures.
- Support and participate in store shrink-reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- For associates who meet service or hours requirements: 401(k) match; medical, dental, and vision coverage; health savings account (HSA); health care flexible spending account (FSA); life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
