70120-Merchandise Associate
About The Position
The Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store environment. The role follows operational, merchandise, and loss prevention standards and may be cross-trained in multiple store areas to support business needs. Associates model customer experience practices, support a positive store culture, accurately process purchases and returns, promote credit and loyalty programs, prepare and merchandise products, and help maintain store recovery, cleanliness, safety, and shrink-reduction standards. Other duties may be assigned.
Requirements
- Excellent customer service skills.
- Ability to work a flexible schedule to support business needs.
- Strong communication and organizational skills, with attention to detail.
- Ability to multitask.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to lift heavy objects, with or without reasonable accommodation.
Nice To Haves
- Retail customer experience preferred.
Responsibilities
- Deliver a highly satisfied customer experience by engaging and interacting with customers.
- Model established customer experience practices with internal and external customers.
- Support a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases and returns and count change according to operating procedures.
- Promote credit and loyalty programs.
- Follow merchandising philosophy, procedures, and standards.
- Process and prepare merchandise for the sales floor according to company procedures and standards.
- Initiate and participate in store recovery throughout the day as needed.
- Maintain organizational, cleanliness, and recovery standards on the sales floor and help maintain cleanliness throughout the store.
- Provide and accept recognition and constructive feedback.
- Adhere to labor laws, policies, and procedures.
- Support and participate in store shrink-reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) with associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- For associates meeting service or hours requirements: 401(k) match, medical/dental/vision coverage, HSA, health care FSA, life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick time, auto/home insurance discounts, scholarship program, and adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
