70120-Merchandise Associate
About The Position
The Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, applying customer experience principles, and maintaining a clean and organized store environment. The role follows operational, merchandise, and loss prevention standards and may be cross-trained in multiple areas to support business needs. The associate models customer experience practices and supports a positive store culture through honesty, integrity, and respect. Duties include ringing purchases and returns, promoting credit and loyalty programs, processing merchandise for the sales floor, maintaining merchandising standards, and participating in store recovery, cleanliness, safety, and shrink reduction efforts. The position also requires following labor laws and company policies, giving and receiving feedback, and performing other assigned duties. The starting pay range is USD $17.00 to $17.50 per hour. Actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Excellent customer service skills.
- Ability to work a flexible schedule to support business needs.
- Strong communication and organizational skills, with attention to detail.
- Ability to multitask.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to lift heavy objects, with or without reasonable accommodation.
- Ability to work effectively with peers and supervisors.
Nice To Haves
- Retail customer experience preferred.
Responsibilities
- Deliver a highly satisfied customer experience by engaging and interacting with customers and following customer experience principles.
- Model established customer experience practices with internal and external customers.
- Support a positive store culture through honesty, integrity, and respect.
- Accurately ring purchases and returns and count change according to established procedures.
- Promote credit and loyalty programs.
- Uphold the merchandising philosophy and follow merchandising procedures and standards.
- Process and prepare merchandise for the sales floor according to company procedures and standards.
- Initiate and participate in store recovery as needed.
- Maintain organizational, cleanliness, and recovery standards on the sales floor and help maintain the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to labor laws, policies, and procedures.
- Support and participate in store shrink reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefits
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those who meet service or hours requirements
- Medical, dental, and vision coverage for those who meet service or hours requirements
- Health savings account (HSA) for those who meet service or hours requirements
- Health care flexible spending account (FSA) for those who meet service or hours requirements
- Life insurance for those who meet service or hours requirements
- Short- and long-term disability for those who meet service or hours requirements
- Paid parental leave for those who meet service or hours requirements
- Paid holidays, vacation, and sick time for those who meet service or hours requirements
- Auto and home insurance discounts for those who meet service or hours requirements
- Scholarship program for those who meet service or hours requirements
- Adoption assistance for those who meet service or hours requirements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
