Menu Onboarding Consultant I - French

Toast•Toronto, ON

7d•Hybrid

About The Position

The Menu Onboarding Consultant works closely with the POS Onboarding Consultants and is dedicated to building, reviewing, and configuring customer menus to ensure our customers are ready for go-live and for ongoing success. As an Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s menu relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer needs and Toast requirements, and deliver high-quality customer interactions in either French or English at the customer’s preference. To thrive as a Menu Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!

Requirements

Must be Bilingual in French.
1 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills

Nice To Haves

1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
Experience with Salesforce CRM
Experience working in the tech industry or for a SAAS company
Training, teaching, or development experience

Responsibilities

Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and build out onboarding plans that will produce a high-quality implementation experience within the timeline and budget.
Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast, including management of labor and food costs, table turnover time, and guest relationships.
Responsible for consulting with clients, in French or English, to determine configuration needs prior to go-live and communicating any unique needs to the project resources.
Perform onboarding configurations remotely while documenting the go-live process, observing Toast best practices, as well as document any deviations from best practices that were identified during the design phase of the project.
Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.