Client Onboarding Consultant

Experian

21h•Remote

About The Position

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Our client Onboarding Consultant I ensures a smooth and successful onboarding experience for clients by managing end-to-end implementation projects. You will translate business requirements into technical configurations, sets up platforms and products, and guides clients through go-live. It emphasizes collaboration and continuous improvement while maintaining compliance with company standards. You will report to the Client Onboarding Supervisor.

Requirements

Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience.
0–2 years of experience in client onboarding, implementation, or related roles.
Familiarity with project management tools and methodologies.
Strong communication skills and across diverse teams.
Proficiency in MS Office and documentation platforms.
Commitment to promoting an inclusive, collaborative, and client-focused environment.

Responsibilities

Analyze contracts and project documentation to define scope and requirements.
Review client configurations during quality assurance and create technical build specifications.
Configure accounts, platforms, and products, including user provisioning and authentication setup.
Troubleshoot and resolve eligibility and provider ID errors, ensuring compliance with EDI standards.
Lead onboarding meetings, document important decisions, and keep partners aligned.
Recommend process improvements and automation opportunities to enhance efficiency.