Client Onboarding Manager
About The Position
At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve.
Requirements
- 3+ years of people management experience
- 3+ years of implementation, onboarding, or project management experience
- Strong knowledge of healthcare revenue cycle workflows, specifically Insurance Eligibility, Verification, Authorization processes, and Payer Contract structures across hospitals, ASCs, anesthesia groups, and physician practices
- Proven ability to diagnose problems, identify root causes, and develop effective solutions in complex environments
- Strong analytical, critical thinking, and problem-solving skills
- Demonstrated ability to de-escalate and resolve client concerns in a professional and effective manner
- Excellent communication and interpersonal skills
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Up to 25% Travel
Nice To Haves
- Experience in healthcare technology or SaaS implementations (ideally estimation or financial tools like Clariti)
- Bachelor’s degree in Business, Healthcare Administration, or related field
- Experience with project management tools and methodologies
Responsibilities
- Lead, coach, and develop the Product Implementation team to deliver successful, on-time client onboarding experiences
- Diagnose implementation challenges, identify root causes, and implement process improvements and solutions to drive consistent outcomes
- Oversee the full implementation lifecycle, ensuring projects meet timelines, quality standards, and client expectations
- Serve as an escalation point for complex client issues, using analytical problem-solving and de-escalation skills to resolve concerns effectively
- Apply understanding of RCM and medical billing workflows to guide implementations across hospitals, ASCs, anesthesia groups, and physician practices
- Partner cross-functionally with Sales, Training, Product, and Client Services to align priorities, resources, and client needs
- Establish and monitor key performance indicators (KPIs) related to implementation success, client satisfaction, and team performance
- Drive continuous improvement of implementation processes, tools, and best practices
- Support hiring, onboarding, and performance management of team members
- Provide regular reporting and updates to leadership on implementation progress and risks
Benefits
- Remote work environment
- Health benefits paid for employees
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
- A diverse, inclusive, and fun team!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
