Mentoring Site Supervisor

BIG BROTHERS BIG SISTERS OF EASTERN MISSOURI • St. Louis, MO

5d • Hybrid

About The Position

The primary goal of this position is to ensure children, youth, and young adults served in our ABCToday Schools program enjoy the full benefits of our Roadmap - Theory of Change Framework. This role involves leading mentoring program implementation, providing direct supervision and training to Lead Mentors, and supporting approximately 80 matches between youth and Lead Mentors. The Mentoring Site Supervisor will also lead school partnerships and coordinate communication with school staff, ensuring the smooth logistics of school programming and scheduling group mentoring sessions.

Requirements

• Minimum 4 years related experience, or a combination of education and experience required
• Knowledge of K-12 school and resource landscape
• Knowledge of customer service principles and practices
• Strong planning and organization skills
• Excellent communication skills, including writing and proof-reading skills
• Ability to manage multiple projects and work with a variety of staff
• Ability to work with a variety of staff, caregivers, volunteers, youth, and external partners
• Excellent interpersonal skills
• Technology/computer skills. Proficiency in MS Office Suite (specifically Word, Excel, Outlook & Teams); Zoom and/or working knowledge of other voice over internet phone systems.
• Must have a car, valid driver's license, and meet state required automobile insurance minimums.

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Coordinate all aspects of the program to ensure fidelity and implementation at school site
• Hold information sessions with family and school staff about programming
• Provide direct supervision, training and coaching to Lead Mentors by holding bi-weekly coaching and support meetings.
• Effectively communicate between leadership and team regarding programming at assigned schools
• Fill in for Lead Mentor at assigned school as needed
• Support staff in all aspects of the work
• Meet individually with members to identify successes and challenges experienced. Create processes to track and improve employee progress.
• Create development plans for department, as a group and as individuals. Consider the skills for individual and team develop and create pathways to learning.
• Contact each Little, Parent and Lead Mentor per assigned schedule to provide coaching, resources and information as needed
• Provide child safety education and apply child safety and risk management policies and procedures to all aspects of the job
• Schedule, conduct and document enrollment of children, including interviews and assessments with recommendation for involvement in the program.
• Support management of attendance of Lead Mentors and Littles in group by monitoring program data and conducting follow-up as needed.
• Work as a part of a larger agency team to support youth in match relationships attending the assigned school.
• Conduct team meetings within school team for coaching, support and communication of upcoming events and focus for Lead Mentors (at frequency agreed upon with school leaders)
• Ensure logistics of school programming, including updating and preparing program materials and overseeing scheduling of groups with collaboration of school team
• Conduct monthly check-ins with school point of contact for feedback and apply feedback to program adjustments, as appropriate.
• Work in partnership with school to schedule group mentoring sessions between Littles and Lead Mentors.

Benefits

• Life insurance, short term, and long-term disability insurance following the first ninety (90) days of employment.
• Immediate and 100% coverage on health and dental insurance.
• 401(k) – 3% match per year following first year of employment.
• .725 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc.
• After ninety (90) days staff will receive five (5) days of paid vacation and ten (10) days of paid vacation after one (1) year of service.
• Accrue one (1) day per month of sick leave (can also be used for family illnesses) – can carry up to thirty (30) days of sick leave.
• Two (2) personal days per year following the first ninety (90) days of employment.
• Annual raises based on performance, culture, and agency’s ability.
• Eleven (11) paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level