Mentor Program Lead
About The Position
The Peninsula College Fund (PCF) is dedicated to empowering low-income, first-generation college students to achieve graduation and secure fulfilling careers. PCF provides a comprehensive program including four-year scholarships, one-to-one adult mentors, college and career success training, and summer internship support. The organization, which began in 2005, has grown significantly, serving over 530 students and awarding more than $3.7 million in scholarships. Currently operating with a small staff, PCF is seeking a dynamic and committed Mentor Program Lead to join its Programs Team. This full-time, non-exempt position reports to the Director of Programs and will collaborate closely with the Programs team, Events Lead, and Development team to recruit and engage volunteers and mentors.
Requirements
- Bachelor's degree
- 3-5 years of experience in program coordination, volunteer management, or a related field.
- Experience with CRM software, preferably Live Impact.
- Strong presentation and public speaking skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and deadlines.
- Proficiency in Microsoft Office Suite.
- Experience with social media platforms for engagement and marketing.
- Ability to work collaboratively in a team environment.
- Commitment to PCF's mission.
Nice To Haves
- Experience in the non-profit sector.
- Experience working with low-income or first-generation college students.
- Knowledge of mentoring best practices.
- Experience in event planning and execution.
Responsibilities
- Spearhead mentor and volunteer recruitment.
- Establish a calendar of recruitment and onboarding events in collaboration with the Events Lead and Programs team.
- Deliver presentations at mentor recruitment and community engagement events.
- Follow-up with organizations for mentor applications/volunteer registrations.
- Monitor and report the number of mentor/volunteer applications or registrations.
- Review volunteer registrations/sign-ups to ensure they meet program standards.
- Interview and evaluate mentor and volunteer applicants.
- Conduct background checks, reference checks, and volunteer vetting.
- Communicate with applicants regarding their application status.
- Assist Programs team with mentor/scholar matching process.
- Prepare, disseminate, and analyze results of the annual mentor satisfaction survey.
- Oversee scholar/mentor issues and assist with solving problems.
- Develop a system to hold Programs Coordinators accountable for meeting annual mentor check-in quotas.
- Troubleshoot issues that arise between mentors and scholars.
- Collaborate with Program Coordinators to rematch scholars who do not have mentors.
- Act as mentor liaison/champion for staff.
- Co-coordinate an annual mentor/volunteer appreciation event.
- Establish, manage, and promote Mentor social media groups.
- Identify mentor training needs and develop a schedule for implementation of minimum 4 trainings/year.
- Identify and/or create training resources, including a mentor curriculum and handbooks.
- Communicate with mentors about student progress and support.
- Oversee the Donor/Mentor Appreciation Event, Mentor Orientation, and other mentor and volunteer-focused events.
- Attend and execute day-of-event tasks for all PCF events.
- Maintain Live Impact with mentor and volunteer data and notes.
- Monitor and update mentor status in LiveImpact.
- Participate in staff meetings, Program Committee meetings, and program and development events.
- Lead online engagement, outreach, and storytelling efforts for the mentors program.
- Create and send out monthly Mentor newsletters.
Benefits
- 12 days of vacation
- 12 paid holidays
- 10 paid sick days
- Flexible work schedule
- Health, Dental, and Vision Benefits
- 403(b) Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
