Mental Health Worker/Behavior Technician (CRS Programs)

RTI • Bloomington, MN

4d • Onsite

About The Position

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve. Mental Health Workers (MHWs) at Residential Transitions Inc. provide high-quality, person-centered support to individuals residing in our Community Residential Settings (CRS). MHWs assist individuals with daily living skills, community integration, symptom management, behavioral support, and overall quality of life. This role requires strong judgment, professionalism, and the ability to respond to both routine and crisis situations in alignment with 245D standards and agency expectations. Because many of the individuals we support have complex behavioral and mental health needs, this position requires prior experience working with high behaviors, crisis intervention, de-escalation, and following formal behavioral support protocols.

Requirements

• High School Diploma or GED required
• 1–2 years of experience working with individuals who display high behavioral needs, aggression, or significant mental health symptoms.
• Experience with crisis management and de-escalation techniques (CPI, Mandt, or equivalent).
• Experience working with EUMR protocols, documentation, and expectations.
• Experience understanding, implementing, and following Behavioral Support Plans, Positive Support Transition Plans (PSTPs), and related behavior protocols.
• Valid driver’s license, acceptable motor vehicle record, and proof of insurance (if transport is required).
• Ability to pass a DHS background study.
• Strong communication, teamwork, and problem-solving skills.

Nice To Haves

• Post-secondary coursework in psychology, social work, behavioral health, or related fields preferred.
• Clinical or behavioral services background encouraged but not required.
• Experience working in a licensed 245D or Mental Health residential program.
• Training or background in trauma-informed care, positive supports, ASD/ID support, or mental health crisis response.
• Ability to remain calm and effectively intervene during escalations.
• Experience with documentation systems (Therap, MARs, BIRFs, GERs, etc.).

Responsibilities

• Provide person-centered support that aligns with each individual's goals, preferences, and care plans.
• Assist with daily living tasks such as hygiene, cooking, cleaning, medication administration (after training), transportation, and community activities.
• Implement and follow Behavioral Support Plans, PSTPs, Safety Plans, and other clinical or behavioral guidelines.
• Maintain a safe, structured, and therapeutic environment.
• Utilize approved crisis intervention strategies to respond to escalations, high-risk behaviors, or mental health emergencies.
• Document all behavioral incidents using required reporting systems (BIRFs, GERs, T-Logs).
• Follow EUMR requirements, including immediate notifications, documentation, and adherence to agency protocols.
• Support individuals using trauma-informed, respectful, and rights-affirming practices.
• Complete all required documentation in compliance with 245D, RTI policy, and licensing standards.
• Report changes in behavior, symptoms, medical issues, and program needs promptly to management.
• Assist with medication administration and tracking per RTI’s Medication Administration Program.
• Communicate effectively with Program Managers, Regional Directors, nursing staff, PSS, clinicians, and other support partners.
• Participate in staff meetings, trainings, and supervisory check-ins.
• Support a collaborative, consistent approach to service delivery and program structure.

Benefits

• Accrue paid time off based on tenure: up to 80–168 hours annually depending on years of service
• Access your earned pay anytime.
• 7 company-paid holidays + 1 floating holiday.
• 401(k) with company matching contribution.
• Medical, dental, and vision insurance.
• CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED