Mental Health Technician (Medical Receptionist)

Psych Associates Group•Arlington, VA

6d•Hybrid

About The Position

Bloom Health Centers is seeking a full-time Mental Health Technician (MHT) for our Arlington, VA location. Bloom Health Centers provides innovative, evidence-based mental health treatments to patients across the Mid-Atlantic region, including Transcranial Magnetic Stimulation (TMS) and Spravato® therapy. Transcranial Magnetic Stimulation (TMS) is a non-invasive treatment that uses targeted magnetic pulses to stimulate areas of the brain involved in mood regulation. It is FDA-cleared for conditions such as major depressive disorder and obsessive-compulsive disorder and is often recommended for patients who have not experienced sufficient improvement with traditional treatments like medication or therapy. During a TMS session, a trained technician positions an electromagnetic coil against the patient’s scalp to deliver gentle magnetic pulses that activate nerve cells in specific areas of the brain associated with mood and emotional regulation. The Mental Health Technician (MHT) is responsible for delivering neuromodulation treatments, including Transcranial Magnetic Stimulation (TMS) and Spravato support, while also assisting with administrative and operational tasks within the office. This role supports both patient treatment and office workflow. The individual will administer treatments according to physician protocols and assist with administrative responsibilities related to neuromodulation programs and office operations when not actively providing treatments. Our Mental Health Technician (MHT) works closely with psychiatric providers to ensure treatments are delivered safely, accurately, and with a strong focus on patient comfort and support and serves as a key bridge between clinical treatment programs and office operations.

Requirements

1+ year of experience in mental health, healthcare, or patient care environment
Ability to work with patients experiencing depression, anxiety, and related conditions
Strong attention to detail, ability to multitask, and work with a team
Ability to maintain professional appearance and demeanor, and interface compassionately and appropriately with patients in a mental-health setting

Nice To Haves

Associate's or Bachelor's degree preferred
Completion of TMS training provided by Bloom Health Centers during initial period of employment

Responsibilities

Administer TMS treatments according to physician protocols
Support Spravato treatment sessions and patient monitoring as required
Prepare and operate neuromodulation equipment and resolve issues
Monitor patient comfort and safety during treatment sessions
Document treatment sessions and patient progress in the EHR
Administer psychiatric rating scales and assessments as directed
Assist with neuromodulation treatment scheduling and outreach
Collaborate with provider(s) as required to schedule patient visits, consultations and patient discharges
Support insurance authorization processes for TMS and Spravato treatments
Coordinate with physicians and clinical leadership regarding treatment plans
Maintain treatment documentation and ensure accurate charting
Assist with patient check-in/out when needed
Support scheduling and administrative workflows during periods of lower treatment volume
Help maintain organization of clinical and administrative records
Answer and triage incoming phone calls, email, and fax communications
Support efficient front office workflow and operations
Assist with maintaining organized patient records and documentation
Participate in weekly staff meetings and operational discussions
Provide friendly, respectful, compassionate, and accurate support to patients in person, by phone, and via email
Ensure patients feel welcomed, respected, and informed throughout their interactions with the office
Address patient concerns or grievances with professionalism, empathy, and a solution-focused approach
Escalate complex patient issues to the Office Manager when appropriate
Other job duties as assigned