Mental Health Tech-- PT

WESTCARE INC • Key West, FL

3d • $19 - $19 • Onsite

About The Position

The Mental Health Technician supports medical services for individuals receiving outpatient mental health care. The role assists with treatment plans and reviews, patient assistance programs, IDP and outcomes, authorization overrides, follow-ups, state paperwork, and referrals. It includes conducting face-to-face visits and handling medical-service telephone calls. The technician also supports psychiatrists and patients during appointments, assists with vitals, and helps maintain compliant patient records and medication documentation. The position backs up reception and contributes to case conferences, training, staff meetings, supervisory sessions, and quality improvement activities.

Work is primarily performed in an office or residential treatment setting. The role requires coordination with a multidisciplinary team and respectful, confidential interactions with consumers, colleagues, external partners, and regulatory agencies. Employees must complete orientation and mandated training, follow agency safety procedures, and embody the mission, vision, and guiding principles of WestCare Foundation.

Requirements

• High school diploma or equivalent issued by a state department of education.
• At least one year of experience working in a medical office.
• CPR certification, First Aid certification, and an annual tuberculosis test.
• Ability to communicate effectively, orally and in writing, and to organize, interpret, and communicate information and data.
• Knowledge of behavioral health terminology, medical terminology, and administrative and clerical skills.
• Ability to respond appropriately to medical or psychiatric emergencies and demonstrate empathy and compassion during a crisis.
• Ability to comply with statutory requirements and professional and ethical responsibilities concerning confidentiality.
• Knowledge of HIPAA, professional ethics, consumer rights, confidentiality, incident reporting, and WestCare's mission, goals, and values.
• Ability to work effectively with culturally diverse staff and consumers and demonstrate respect for cultural and ethnic values.
• Ability to work under stress and in emotionally charged settings, and to use approved physical and mental/verbal de-escalation techniques when needed.
• Ability to establish and maintain effective working relationships, work as part of a team, accept direction and supervision, and seek supervisor guidance when appropriate.
• Ability to work independently with minimal supervision, demonstrate dependable attendance, observe working hours, and respond flexibly to supervisor requests.
• Ability to maintain a safe, clean, and orderly work area and follow agency safety and incident-reporting procedures.
• Ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Ability to perform the essential physical and mental duties with or without accommodation, including standing, walking, sitting for extended periods, bending, twisting, reaching, balancing, and occasional lifting and carrying up to 50 pounds.
• Ability to use computer and telephone systems, including typing, writing, and handling files; ability to speak, hear, and see as required for the work.

Nice To Haves

• A four-year degree from an accredited college in Addiction Counseling, Criminal Justice, Social Work, Psychology, or a related social science field.
• Six months of experience working in a mental health or substance abuse agency.
• Bilingual ability.

Responsibilities

• Coordinate with doctors and participate in medical treatment planning and reviews; consult with patients about progress toward treatment plan goals and objectives.
• Order medications at the request of medical staff or a doctor and maintain medication inventory.
• Record and maintain medication samples and IDP.
• Complete required state and intake paperwork.
• Back up the front office and reception, including assisting with appointment scheduling, superbills and payments, and answering phones.
• Complete and comply with requests for records.
• Maintain patient charts in compliance with State, CARF, Medicaid, and other applicable rules and standards.
• Attend and participate in training activities, staff meetings, and supervisory sessions.
• Participate in Quality Improvement activities and committee assignments as requested.
• Ensure that a psychiatric evaluation has a note when it is billed on a SAL.
• Assist with taking patient vitals and preparing patients for appointments.
• Assist the psychiatrist as needed and participate in case conferences.
• Complete orientation and mandated training activities, including E-Learning Courses, within required timeframes.
• Maintain confidential files and records and follow applicable confidentiality, ethics, consumer-rights, and safety requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED