Mental Health Specialist Dispatch

Dialogue

20d • Hybrid

About The Position

Reporting to Sarine Moumdjian, Manager, Member Services, you will act as a clinical first point of contact for members who request access to our mental health services to ensure that they are connected with the right professional based on their needs. Through an empathetic and compassionate approach, you will conduct brief video or phone consultations to quickly assess our members' mental health history and communicate to members what the next step in their healthcare journey will be.

Requirements

• Bachelor's degree in a related field of mental health or social services (e.g., Social Work, Psychology, etc.)
• 2+ years of experience working directly with individuals experiencing mental health or psychosocial issues
• Bilingual in French and English
• Ability to listen and remain calm and empathetic while working with individuals experiencing stressful and difficult situations
• Availability to work a minimum of 8 hours per week (up to 32 hours), including days, evenings, and weekends
• Desire to work in an environment that encourages autonomy, professionalism and versatility
• You may be required to communicate in French and English.

Nice To Haves

• Experience working with a multidisciplinary team (an asset)

Responsibilities

• Assessing the mental health needs and requests of our members on the platform
• Providing information about Dialogue's team of mental health professionals and communicating the triage decisions
• Setting expectations for our members' care journeys and creating a delightful intake experience
• Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes
• Documenting clinical notes, impressions and outcomes on the electronic medical record database

Benefits

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance
• a health spending account
• dental coverage
• fitness reimbursement
• 4 weeks vacation
• 9 wellness days
• 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans
• referral bonuses
• RRSP matching
• Learning via Coursera
• external training budget
• mentorship
• Optional parental leave top-up

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level