Mental Health Quality Assurance Manager
About The Position
The Quality Assurance (QA) Manager administers the Quality Assurance Program for the Olive View Crisis Residential Treatment (CRT) facility. The role coordinates and oversees audits of staff service documentation to ensure conformity with Medi-Cal, Los Angeles County, regulatory agency, and internal standards and policies. The manager participates in preparing for County, State, The Joint Commission (TJC), and other stakeholder certification reviews, and supports any corrective actions that may be needed. The position provides rigorous oversight of facility certification and review processes involving CCL, DHCS, and LACDMH. The QA Manager oversees and implements staff training related to chart and incident documentation and QA requirements, coordinating additional training as needed. The role oversees the Continuous Quality Assurance program, maintains CQI data, facilitates CQI Council meetings, and presents as scheduled by SBHG. It also oversees Medical Records forms and QA efforts, as well as audit and audit-preparation activities. The manager helps develop improved QA processes and procedures, coordinates with Research, IT, EMR, and Finance departments, represents the program on county QA/QI committees, and oversees or assigns oversight of the Safety Committee. The position also assists with implementing practices that maintain safety in the facility and overall environment of care. The program is a 16-bed residential facility offering a short-term, home-like setting and 24/7 intensive treatment as an alternative to hospitalization or urgent care. Services include physical and psychological evaluations, mental health counseling, case management, life-skills and interpersonal training, and assistance locating permanent housing.
Requirements
- Bachelor’s degree in management, child counseling, development, psychology, or a related social science field, or an LVN or LPT license.
- Two years of Quality Assurance or Medical Records experience.
- Valid California driver’s license.
- Driving record that meets the company driver eligibility policy.
Nice To Haves
- One year of management or supervisory experience.
- One year of mental health experience.
Responsibilities
- Administer the Quality Assurance Program for the CRT.
- Coordinate and oversee audits of staff service documentation to ensure compliance with Medi-Cal, Los Angeles County, regulatory agency, and internal standards and policies.
- Participate in preparations for County, State, TJC, and other stakeholder certification reviews and support required corrective actions.
- Oversee facility CCL, DHCS, and LACDMH certification and review processes.
- Oversee and implement staff training related to chart and incident documentation and QA requirements, and coordinate additional training as needed.
- Oversee the Continuous Quality Assurance program and maintain CQI data.
- Facilitate CQI Council meetings and present as scheduled by SBHG.
- Oversee Medical Records forms and Quality Assurance efforts, as well as audit and audit-preparation activities.
- Participate in developing improved QA processes and procedures for the facilities.
- Coordinate with Research, IT, EMR, and Finance departments.
- Represent the program on county QA/QI committees.
- Oversee or assign oversight of the Safety Committee.
- Assist in implementing practices to maintain safety in the facility and the overall environment of care.
Benefits
- Competitive compensation.
- Vacation and holiday pay.
- Employer-paid medical, dental, and vision coverage.
- Additional voluntary benefits.
- On-the-job training.
- Paid CEU opportunities.
- Career development programs.
- Supervision for BBS hours for AMFT, ACSW, and APCC professionals, where applicable.
- Employee recognition and rewards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
