Mental Health Program Manager

Support Solutions•Memphis, TN

5d•Hybrid

About The Position

The Mental Health Program Manager will provide supervision and coordination of residential, day, and personal assistance supports for persons served. This position acts as a liaison between Direct Support Professionals and administration for the day-to-day operation of assigned areas. Key responsibilities include ensuring the needs of persons served are met, maintaining correct staffing ratios, ensuring staff are properly trained, and verifying documentation is complete and accurate. The role also ensures that all areas of responsibility meet state and licensure requirements.

Requirements

High school diploma or equivalent.
Minimum of three (3) years of supervisory/management experience in providing supports for people with intellectual disabilities.
Excellent communication skills.
Self-directed responsibility.
Desire and skills to mentor team members.
Proficient computer knowledge.
Valid driver's license and acceptable driving record throughout employment.
Meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug and felony offender listings.
Meet all training requirements and keep training current.
Effective verbal and written communication skills.
Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions.
Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes.
Must be able to practice confidentiality in all matters pertaining to clients and employees.
Effective time management in the office and in the field and adjust priorities quickly as circumstances dictate.
Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
A working knowledge of community resources.
Keeps a professional appearance.
Able to follow instructions and work independently.
Proficient knowledge of computer software programs needed to complete job tasks.
General knowledge of office machines (Fax, Printers, Copiers, etc.).
Understands protocol when working with individuals with developmental disabilities.
Thorough knowledge of rules, regulations, policies, and procedures.
Possess a high degree of leadership and a lead by example mindset.
Make appropriate job decisions following standard office policies and procedures.
Recognize an emergency situation and take appropriate action.
Think through the consequences of a decision prior to making it.
Provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions, such as TB Skin tests, HEP B vaccinations, Flu vaccinations, etc.

Nice To Haves

College attendance is a plus.

Responsibilities

Meet with representatives from each home weekly to review shift documentation for completion, accuracy, and appropriateness.
Develop and adhere to a schedule to ensure efficient documentation review.
Provide initial and ongoing training to Direct Support Staff on documentation requirements and strategies for planning appropriate community-based activities.
Maintain an effective system for tracking the receipt of shift notes.
Provide accurate CB Day billing information to the Finance Department monthly.
Assist with supervision, evaluations, completion of disciplinary actions, and hiring of Direct Support Professionals in assigned locations, with input and approval from management.
Attend planning meetings and participate in the development of person(s) served plans of care (ISP or PCSP) and activity calendars.
Document progress in monthly reviews and assure community supports are in accordance with the plan of care.
Schedule and hold regular staff meetings and staff training, covering topics such as program implementation, company policies, and new staff orientation.
Assure that communication is maintained with all staff and appropriate coverage of all shifts and completion of all duties.
Assure that all aspects of the person(s) served records (hard copy and electronic) are current and conform to all regulations and standards, including daily review of electronic records.
Assure that all required/recommended medical appointments are completed, staff coverage is arranged, and communication regarding appointments is maintained.
Assure that all incidents are reported according to policies and procedures in a prompt and timely manner.
Assist with internal and external investigation requests, including documentation and staff interviews.
Maintain records and security for personal and company funds.
Maintain an inventory of person(s) served possessions and procure additional items as needed and approved.
Maintain expenditures within the approved budget for assigned homes and monitor the use, condition, availability, and storage of all furniture, appliances, and other household resources.
Maintain a safe and clean home in accordance with all standards, including vehicles.
Monitor the acquisition, use, availability, preparation, and storage of all food and household supplies, including labeling food.
Approve and post weekly/monthly menus, and assure substitutions are recorded.
Assure that monthly fire and emergency drills are conducted and properly documented.
Complete and disseminate weekly/monthly activity calendars, noting revisions as necessary.
Ensure that training specific to the needs of the individual is completed for all staff before they work with any person served.
Coordinate any behavior or therapy training for new staff.
Ensure the prompt implementation of service plans/prior authorizations, Behavior Support Plans, ISP/plans of care, and therapy plans for persons served.
Ensure that supervision visits are completed and documented, including unannounced visits.
Follow up on identified issues from monthly reviews and Quality Assurance visits.
Supervise employees, including completion of evaluations and disciplinary actions, and make recommendations regarding hiring and termination.
May be required to cover a shift if subordinate staff is unavailable.
Be on call and responsible for maintaining a cell phone 24/7 to ensure accessibility, responding to calls within 30 minutes regarding staffing call outs, aggression, physical violence, property damage, or incidents requiring law enforcement or emergency medical intervention.
May give telephonic guidance; personal attendance to a crisis may be required at any time.
Assist Direct Support Professionals in managing incidents and emergencies and follow up to ensure prompt reporting.
Review and approve staff schedules to ensure proper coverage and minimize overtime.
Check and approve employee timecards.
Review activity calendars and shift notes (electronic and hard copy) to ensure content is complete and appropriate.
Ensure monthly summaries are completed.
Monitor utilization of the electronic records system.
Ensure his/her own training is completed in a timely manner.
Assist with transitions and admissions to all programs that Support Solutions provides.
Encourage high productivity, commitment, and cooperation through candid, clear, and timely communication.
Contribute to the smooth administration of Support Solutions operations by performing other duties/tasks as assigned.
Encourage customer satisfaction through regular contact with persons served, conservators, families, and external stakeholders.
Schedule and track all medical and therapy appointments, including follow-up via persons served electronic records.
Assist with maintaining medical and therapy grids and Support Solutions follow-up, as required.
Ensure persons served, nursing, and team members are informed of all appointments or assessments for the Person served.
Provide documentation, as needed, to external entities to ensure supports for persons served.
Document meeting outcomes and review each Service Plan or Plan of Care draft for errors and needed revisions.
Contact Support Coordination or ISC Entity for corrections.
Ensure all information is uploaded and maintained within the persons served electronic records.
Ensure weekly and monthly documentation is reviewed and filed in a timely manner.
Review persons served monthly reviews for content and accuracy, and then provide to persons served Support Coordination or ISC Entity.
Save appointment consults as attachments to T-Log in Therap.
Receive all consultation forms, upload to Therap, and send S-Comms to nursing for review.
Communicate medical appointment information via S-Comms.
Enter annual and amendments for ISPs and Plans of Care, including outcomes/action steps as ISP programs in Therap.
Generate monthly reviews and forward to ISCs.
Respond to S-Comms within 24 hours (next business day).
Exhibit behaviors and best practices consistent with the vision and values of SSMS.
Practice safe work habits to eliminate and control potential safety and health hazards and maintain a safe work environment.
Attend all safety training as scheduled.
Work as part of the team to ensure SSMS Quality Management principles are practiced and achieved.
Operate SSMS and personal transportation in a safe and healthy manner.
Perform other job-related duties as may be assigned by designated and/or authorized staff.