Mental Health Practice Administrator

Virtual Peace of Mind • Suffolk, VA

7d • Remote

About The Position

Virtual Peace of Mind (VPM) is a fast-growing, fully remote private mental health practice dedicated to providing compassionate, evidence-based care across multiple states. Our mission is to empower clinicians with the flexibility, resources, and support they need to deliver exceptional care — while advancing equitable mental health access for all. The Mental Health Administrator provides operational and financial leadership for a behavioral health practice, ensuring smooth coordination between clinical staff, billing, clients, and leadership. This role oversees administrative systems, referral workflows, compliance, billing operations, and reporting to support efficient, high-quality delivery of mental health services. The ideal candidate has experience in mental health practice management or healthcare administration, including oversight of billing and revenue cycle processes, and thrives in a fully remote environment.

Requirements

• Bachelor’s degree in Health Administration, Business, Social Work, or related field required.
• 3–5 years of experience in mental health or healthcare practice administration.
• Proven experience with billing, insurance claims, and revenue cycle management.
• Strong knowledge of behavioral health workflows (intake, referrals, scheduling, compliance, utilization).
• Excellent organizational and communication skills.
• Proficiency in Google Workspace, Excel, and practice/project management tools and systems (e.g., Trello, Airtable, ClickUp, EHRs).
• Candidate must reside in the East Coast.

Nice To Haves

• Experience working in a fully remote practice environment preferred.

Responsibilities

• Manage patient referrals, verifications, scheduling, and intake workflows to ensure timely access to care.
• Troubleshoot and resolve non-clinical issues such as scheduling conflicts or process delays.
• Partner with clinical leadership and administrative teams to maintain efficient systems.
• Oversee billing operations, including claim submission, payment posting, and denial management.
• Ensure timely and accurate revenue cycle processes.
• Collaborate with billing vendors or internal staff to resolve discrepancies.
• Monitor accounts receivable and provide leadership with regular financial reporting.
• Monitor patient billing (coinsurance, copays, deductibles).
• Act as a liaison between providers, clients, and administrative staff.
• Ensure providers have accurate documentation and support for billing and compliance.
• Oversee client and provider communication regarding scheduling, billing, and practice operations.
• Ensure adherence to HIPAA, state regulations, payer requirements, and organizational policies.
• Track service utilization, billing performance, and prepare regular reports for leadership.
• Maintain accurate documentation to support audits, compliance reviews, and financial accuracy.
• Identify opportunities to streamline workflows and improve the client and provider experience.
• Collect and integrate feedback to inform service and operational improvements.
• Contribute to growth initiatives, quality assurance, and long-term practice planning.
• Other duties as assigned.

Benefits

• 401(k) with up to 3% employer match
• Individual Coverage HRA (ICHRA) stipend up to $300/month toward health insurance premiums
• 10 days of PTO annually
• 6 paid holidays
• 3 wellness/sick days per year
• Ongoing CEU opportunities
• Leadership training
• Exposure to state and national initiatives advancing youth mental health.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level