Mental Health Patient Coordinator - Remote - Full Time

PM Pediatric Care•New York, NY

3d•Remote

About The Position

The Mental Health Patient Coordinator coordinates appointments with providers for patients, referring physicians, and facilities across multiple states. The role communicates important information to patients and staff, including insurance coverage, financial responsibilities, and appointment dates and times. It provides customer service to patients, referral sources, physicians, and staff while supporting scheduling, insurance eligibility and benefits communication, billing inquiries, and payment processing.

Requirements

Experience with insurance eligibility.
Attention to detail.
Strong organizational skills.
Ability to multitask and prioritize.
Ability to work well with others in a team-driven environment.

Nice To Haves

Spanish-speaking bilingual ability preferred.
Bachelor’s degree preferred.

Responsibilities

Provide warm, friendly, and excellent customer service to patients, referral sources, and staff members.
Schedule, reschedule, and cancel initial and subsequent appointments accurately according to practice protocols and tools.
Provide accurate and courteous information about services to physicians and other callers.
Respond promptly and effectively to requests from patients, providers, and team members.
Maintain and update patient information and working knowledge of insurance protocols.
Determine insurance benefits using eligibility systems, online websites, or phone calls.
Explain insurance benefits and financial obligations to patients or guarantors in clear language.
Handle billing inquiries, collect out-of-pocket payments such as deductibles and copays, and process payments accurately.
Communicate insurance issues, such as inactive coverage or the need for a referral.
Work with billing teams to correct coverage issues.
Maintain insurance panels.
Obtain approval for schedule changes or cancellations as appropriate.
Meet goals and objectives assigned by management.
Escalate problems to management.
Complete other duties as assigned or identified based on patient needs.
Adhere to quality and productivity standards.