Mental Health Outpatient Program Administrator

Psychiatric Medical Care•Collierville, TN

5d•Onsite

About The Position

The Mental Health Outpatient Program Administrator ensures that the partial hospitalization and intensive outpatient psychiatric program meets Psychiatric Medical Care’s (PMC) standards. Supervisor of the program staff, the Program Administrator's responsibilities include evaluating staff performance, recruiting and screening new staff and providing community education to create awareness of the program. Must have a proven ability in conflict resolution and effective problem solving. The Program Administrator directs and coordinates the activities of staff to ensure quality patient care. They are responsible for clinical and operational outcomes meeting/exceeding budgeted expectations.

Requirements

Master’s degree preferred
RN or licensed Therapist
Must meet any applicable state certification standards.
Experience working with adolescents preferred.
Management experience preferred.
Must have proficiency using a PC in a Windows environment, including Microsoft Word, Excel, Power Point and Electronic Medical Records
Experience communicating & working closely with Physicians
Understanding and experience in behavioral healthcare
Demonstrated skill in utilization management and review systems
Ability to work independently and collaboratively with multiple disciplines
Demonstrated skill in problem solving, consensus building, conflict resolution, advocacy, and team building
Ability to accomplish work objectives where few precedents or guidelines currently exist
Excellent oral and written communication skills

Responsibilities

Ensure a caring and congenial environment which is necessary for healing.
Ensure completion of initial intake of potential patient is completed accurately.
Participate in staffing as needed and pass on relevant information to other members of the treatment team to facilitate patient success.
Ensure patient treatment plan is completed accurately.
Ensure triple check required of therapist documentation prior to billing is performed accurately.
Keep in contact with Vice President of Operations and inform them in a timely manner of anything that might impact the patients or Embrace U.
Ensure preparation for doctor’s day and required information.
Coordinate schedules with psychiatrist to ensure participation with treatment team.
Demonstrate knowledge of mental health assessment for adolescents, case management and behavioral health disorders.
Delegate as needed to ensure continuity of care and deadlines are met.
Responsible for ensuring operational outcomes are meeting/exceeding budgeted expectations.
Ensure all rules associated with the federal government are followed.
Be prepared for surveys by regulatory groups.
Provide evaluations and documentation per guidelines.
Keep up to date on all training obligations.
Ensure all forms are signed and completed appropriately.
Respond to inquiries on a timely basis and provide further referrals and follow up as necessary.
Provide reports as requested by the Vice President of Operations.
Participate in community events.
Provide community education on a weekly basis and ensure the community is aware of the adolescent outpatient program.
Keep up to date community education contacts.
Participate in customer service training as it relates to community integration.