MENTAL HEALTH OFFICE COORDINATOR

Humboldt County Memorial Hospital•Humboldt, IA

1d•Onsite

About The Position

Full-time Office Coordinator position is available in our Mental Health & Counseling Department. This position is scheduled Monday through Friday, 8:00 AM to 4:30 PM. The Office Coordinator will be tasked with clerical duties for the Outpatient Mental Health department at the Humboldt County Memorial Hospital. The office coordinator will need to be able to work alone, and to use critical thinking to address concerns/issues and reporting these concerns/issues to the appropriate department. The ideal candidate should also have a solid understanding of the mental health clinic and agency services in our area.

Requirements

Knowledge of Epic
At least 1 year of previous experience in the mental health or addictions field and/or professional billing.
High School Diploma along with the ability to read, write and comprehension of medical terminology.
Previous health insurance experience in a clinic setting.
Must complete Mandatory Reporter course within 90 days of hire date.
Computer literacy.
Written and verbal communications clear and understandable.
Ability to read, write, and to speak the English language.
Has knowledge of common safety hazards, Infection Control procedures, and Emergency plans/policies.

Nice To Haves

Solid understanding of the mental health clinic and agency services in our area.
Ability to work within multiple programs such as the EPIC, Well App, Secure Pay-Ability, Microsoft Office.

Responsibilities

Maintain composure in environments of elevated stress, professionally and calmly handling crisis situations via telephone or in person to determine appropriate next steps in the assessment process.
Be comfortable and competent in working with individuals who have experienced complex mental, emotional, or relational trauma.
Answer all phone calls in a punctual and professional manner.
Knowledge of behavioral health services/treatments, and mental health scales.
Work efficiently, effectively, and collaboratively in a multi-disciplinary team to ensure excellent patient experience. Coordinate with other departments for patient care.
Follow up on voicemails in a timely manner.
Pre-register all upcoming appointments and contact guardians/patients to update insurance if needed.
Complete Patient, Billing, and referral work queues in our EMR EPIC Systems as assigned by the Revenue Cycle Manager.
Responsible for the registration of incoming clients seeking therapeutic services.
Collect Co-pays, Co-insurance, deductible, or past balances.
Follow up on Workers Compensation, or Third-Party Liability Coverage when applicable.
Assist with Crime Victims Assistance Forms and Documentation as needed.
Perform estimates for all new patients, and complete NSBA Consents when applicable for out of network insurers, and self-pay patients within policy guidelines.
Schedule EAPS (Employee Assistance Program), and psychotherapy appointments based upon insurance coverage and patient need.
Update the schedule as needed per the provider request including rescheduling patients if needed.
Follow up and Complete internal/external referrals in a timely manner.
Follow up on protocols from the Crisis Line, and forward to the appropriate providers.
Appropriately schedule patients based on provider preferences, and patient needs.
Gather accurate demographic information.
Scan documents into the patients EMR chart.
Assist the providers/Counselors on outgoing referrals, and follow-up when needed.
Complete all required certifications/training.
Responsible for Outpatient Mental Health Billing, clean claims, follow ups and denials.
Abide by all HIPPA and PHI regulations by maintaining confidentiality according to HCMH policy and regulatory compliance.
Assume ongoing responsibility for remaining informed about the facility and its services and/or policies through newsletters, memos, emails, meetings, etc.
Attend mandatory staff meetings, read, and initial minutes of all meetings; seek clarification as needed.
Maintain professional certification/licensure as required by position and regulatory compliance. Maintain educational requirements and seek out additional training if it pertains to his/her job or career goals.
Attend meetings and in-services as required for the position/department.
Float to other areas of the department/facility as needed and be willing to pick up additional shifts or duties due to staff shortages.
Demonstrate the ability to organize time effectively and manage a typical work assignment. Can manage multiple tasks, prioritize work assignments, and complete assigned duties within scheduled hours.
Report to work on time and as scheduled. Utilize time efficiently by not abusing breaks or meal periods. Not wasting time with non-work-related tasks. Accurately record time using ADP.
Comply with appropriate infection control standards and safety policies and procedures to ensure safety of all individuals working, visiting, or patients receiving care. Comply with all regulatory agencies.
Participate in performance improvement activities and/or committees to improve patient and hospital satisfaction and quality of care.
Demonstrate effective communication skills employing empathy and compassion.
Collaborate with all individuals to achieve the mission, goals, and objectives of the organization.