Mental Health Office Assistant - Part Time

Child & Family Focus, Inc.•Hatboro, PA

2d•Onsite

About The Position

Psychiatric Outpatient Services is an office-based, trauma-informed program, providing comprehensive outpatient treatment for children & adolescents (ages 3-18) and transitional aged adults (ages 18-26). Working under the Outpatient Director, this position aids in the coordination of services for the Outpatient clients and office. Primary responsibility is to provide support to the Psychiatrist, CRNPs, Therapists, program staff and clients. This position also provides some administrative case management services for OP clients. The ideal candidate would be reliable, organized, detail oriented, and have strong communication skills. This is a part time position.

Requirements

Bachelor’s Degree in social work, psychology, or a related field

Nice To Haves

1 or more years of experience working in a doctor’s office or community mental health setting
1 or more years of experience working with children and families

Responsibilities

Support/assist the psychiatrist and CRNPs and management of medical staff’s schedules.
Greet, assist, and direct all patients and visitors.
Collect patient responsibilities including copayments, deductibles, new insurance information, and any additional balances owed.
Respond to incoming reception desk telephone calls as needed, including the scheduling of appointments, new referrals, and case management request.
Provide administrative support to the department by aiding in verification of eligibility, clerical work and charting, assisting with uploads, and ensuring a clean workspace.
Assisting with med billing process and insurance rejections
Manage copay collections and copay reports, ensuring clients copays are collected prior to scheduling any additional appointments.
Manage incoming mail for the program and prepare outgoing mail for psychiatric providers.
Coordinate and assist clients with pharmaceutical needs.
Responsible for tracking on-site medications and filing in med cabinet
Ensure client charts via EMR comply with program regulations and agency standards, including daily session verifications and consents for treatment.
Assist with audit prep and client discharges as needed.
Track and input metabolic data in EMR.
Other administrative duties as assigned.
Assist OP clients with ACM needs and document accordingly to submit ACM billing
Help clients apply for MA benefits or renewal applications
Assist clients with other resources or referrals
Connecting clients with discharge resources