MENTAL HEALTH MA

SANTA ROSA COMMUNITY HEALTH • Santa Rosa, CA

82d • $28 - $33 • Onsite

About The Position

Under general direction of the Mental Health Manager, the Mental Health Medical Assistant is responsible for coordinating referrals for patients and overseeing scheduling for mental/behavioral health clinicians and psychiatrists. The Mental Health Medical Assistant also functions within the care team by assisting the medical provider, serving as a liaison between the patient and the provider, and performing medical receptionist tasks as needed.

Requirements

• Graduation from a medical assistant program with appropriate certification.
• Completion of a medical assistant externship required.
• Current CPR certification.
• One year medical assistant experience preferred.
• Experience with electronic medical records preferred.
• Experience in community mental health preferred.
• Bilingual (English and Spanish) preferred.
• Demonstrates knowledge of compliance issues within the community clinic environment.
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
• Maintains confidentiality of patients at all times.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint.
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.
• Demonstrated proficiency with all tasks on the most current MA competency list.
• Ability to work in a fast-paced environment.

Nice To Haves

• AA, BA or BS in counseling, social work, psychology or equivalent experience in community mental health preferred.

Responsibilities

• Coordinates referrals between primary care and behavioral health providers.
• Provides patients with basic information about mental/behavioral health and psychiatry services.
• Scheduling responsibilities for individual appointments and groups include: opening and blocking clinician schedules, identifying cancellations and no-shows and offering slots to other patients, making reminder calls to patients as instructed, tracking group attendance.
• Maintains a record of all patients referred to the mental health department and their status.
• Identifies when patients may need emergency mental health services and make appropriate referrals.
• Maintains high ethical standards, especially confidentiality, as required by the clinic, state and federal regulations.
• Assists Mental Health team with administrative duties.
• Routinely attends relevant agency and mental health department meetings.
• Prepare examination rooms at the beginning and/or end of each day.
• Prepare patient for examination which may include in-person, electronic or phone contact.
• Perform patient care procedures and evaluations for which s/he is certified/approved including but not limited to immunization and injections; assisting in minor procedures.
• Documents all medical information in appropriate fields in EMR; accurately enters immunization information into CAIR registry and EMR.
• Contact patients to remind them of and confirm appointments.
• Document and sign all clinical support tasks in the medical chart.
• Check electronic medical record messages and follow up appropriately.
• Scan documents into electronic medical record.
• Using computerized electronic medical records performs duties for reception, discharge, scheduling, completing appropriate forms, checking eligibility, and enrolling patients in appropriate insurance and drug assistance programs.
• May provide health education to patients.
• Participate in quality assurance activities to monitor and improve patient care quality.
• Meets customer service standards.
• Follows all SRCH policies & procedures.
• Participates in ongoing training.
• Other duties as assigned.

Benefits

• SRCH provides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree