Mental Health Intake Specialist

Easter Seals Florida•Daytona Beach, FL

2d•Onsite

About The Position

Easterseals Florida is looking for a compassionate and organized Mental Health Service Intake Specialist to be the welcoming first point of contact for individuals and families seeking mental health services. In this role, you'll guide families through the intake process, help remove barriers to care, and provide essential administrative support that keeps services running smoothly. If you enjoy helping people, thrive in a in a fast-paced environment, and value teamwork and purpose-driven work, we'd love to meet you.

Requirements

High School Diploma required
At least 1 year of administrative or office experience
Comfort using Microsoft Outlook, Word, and Excel
Strong communication, organization, and customer service skills
Professionalism and care when handling confidential information
Flexibility to work occasional extended hours or special events
Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)
An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment

Nice To Haves

Bachelor's degree preferred
Experience with medical billing, scheduling, or mental health services is a plus

Responsibilities

Warmly greet and support families by phone and email as they begin services
Guide clients through intake paperwork, scheduling, and account setup
Coordinate appointments and help ensure timely access to services
Obtain and track insurance authorizations and payment arrangements
Communicate approvals and next steps with families, providers, and billing teams
Maintain accurate records, reports, and databases
Support grant reporting, provider documentation compliance, and community outreach events
Always uphold confidentiality, privacy standards, and our organizational values