Mental Health Clinical Case Manager

KMRG, LLC•Raleigh, NC

1d•$95,000 - $115,000•Hybrid

About The Position

KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring a Mental Health Clinical Case Manager to join our team and support the North Carolina Army National Guard (NCARNG) Psychological Readiness Program in Raleigh. In this role, you will provide clinical case management, care coordination, crisis-response support, and psychological-readiness services for Soldiers experiencing behavioral-health concerns that may affect their well-being, military readiness, retention, or deployability. You will work closely with Soldiers, commanders, medical professionals, military treatment facilities, civilian providers, and community organizations to coordinate appropriate care and promote continuity throughout the treatment and recovery process. This position is a strong fit for a licensed behavioral-health professional who is compassionate, organized, clinically experienced, and comfortable managing sensitive or high-risk cases in a structured military environment.

Requirements

Minimum of 3 years of clinical mental-health experience
Experience conducting behavioral-health assessments and providing clinical case management
Experience developing care plans and monitoring treatment, risk, and readiness concerns
Experience coordinating referrals and care across providers, leadership, and community resources
Knowledge of crisis intervention, safety planning, emergency referrals, and high-risk case management
Experience maintaining accurate clinical documentation and confidential records
Ability to prepare case summaries, reports, readiness updates, and program metrics
Strong organization, communication, judgment, and deadline-management skills
Knowledge of Microsoft Office and ability to learn Government medical-readiness and case-management systems
Graduate of a nationally accredited or certified program in behavioral health, mental-health counseling, social work, marriage and family therapy, psychology, psychiatric nursing, or a related behavioral-health discipline
Current, valid, and unrestricted North Carolina license permitting independent clinical practice
Must maintain all continuing-education requirements necessary to sustain licensure and credentialing
Acceptable professional disciplines may include: Licensed Clinical Social Worker, Licensed Clinical Mental Health Counselor, Licensed Marriage and Family Therapist, Licensed Psychologist, Licensed Clinical Addictions Specialist, Psychiatric Mental Health Nurse Practitioner, Comparable behavioral-health discipline approved by the Government
Must successfully complete applicable background-investigation and fingerprinting requirements

Responsibilities

Provide clinical case-management services for Soldiers enrolled in the Psychological Readiness Program
Conduct biopsychosocial assessments and identify behavioral-health needs
Develop individualized case-management plans
Monitor progress toward treatment, recovery, retention, and readiness goals
Assess behavioral-health risks and functional impacts on military readiness
Identify barriers to care and facilitate appropriate interventions, referrals, and resource connections
Track treatment, profile, evaluation, and readiness compliance
Document case-management actions and report significant concerns through appropriate channels
Support continuity of care throughout treatment and recovery
Coordinate care across military, civilian, community, and multidisciplinary partners
Connect Soldiers with military, Department of Veterans Affairs, civilian, and community resources
Facilitate timely access to appropriate behavioral-health services
Monitor referral completion and treatment engagement
Promote continuity of care between providers, programs, and resources
Assist Soldiers in navigating military, civilian, community, and Department of Veterans Affairs behavioral-health resources
Deliver referral-management and behavioral-health resource-coordination support
Conduct risk screenings within the authorized scope of practice
Assist with responses to behavioral-health crises
Develop safety plans and coordinate crisis-intervention and emergency behavioral-health services
Address suicidal or homicidal ideation, substance misuse, domestic violence, and other high-risk concerns
Ensure appropriate notification, referral, follow-up, and documentation
Monitor high-risk cases until stabilization or transfer to an appropriate level of care
Participate in multidisciplinary reviews of complex and high-risk cases
Support psychological- and medical-readiness activities
Monitor behavioral-health concerns that may affect military readiness, retention, deployability, or duty performance
Coordinate medical-retention reviews
Track behavioral-health profiles and readiness requirements
Contribute to deployment-related behavioral-health activities
Assist with medical-retention determination actions
Manage Medical Evaluation Board case coordination
Facilitate Integrated Disability Evaluation System case coordination
Provide line-of-duty-related behavioral-health case management
Deliver command consultation and case consultation through appropriate channels
Support mobilization and demobilization activities
Attend required health assessments, readiness processing, mobilizations, and medical-readiness events
Maintain accurate and timely clinical documentation and case records
Update required case-management tracking systems
Enter information into authorized medical-readiness and case-management systems
Verify completion of required data entry and documentation after services are provided
Prepare case summaries, readiness updates, reports, and program metrics
Ensure records support continuity of care, readiness determinations, quality-assurance activities, and program-reporting requirements
Protect health information, personally identifiable information, and sensitive case records
Comply with federal and state laws, HIPAA, the Privacy Act, Army regulations, NCARNG policies, and program procedures
Correct identified documentation deficiencies within established timelines
Participate in quality-assurance and program-improvement activities
Participate in multidisciplinary case reviews
Attend staff meetings, training events, consultation processes, and quality-assurance activities
Provide behavioral-health resource coordination and system-navigation support
Communicate procedural information to authorized North Carolina Army National Guard medical personnel as needed
Submit written updates regarding changes in applicable processes within required timeframes
Maintain required professional liability insurance
Sustain professional licensure, credentialing, privileging, certifications, and continuing education