Mental Health Clinical Manager

Cultivate•Bowling Green, KY

1d•Onsite

About The Position

The Mental Health Clinical Manager (MHCM) is responsible for managing a team who provide in-office, in-home, and in-community services in the design and implementation of individualized treatment plans for a caseload of patients via psychotherapy, targeted case management and community support services. The MHCM works closely with the Regional VP/ Operations Director, and Staff to ensure quality of care, authorization utilization, and implementation of treatment plans as appropriate. The MHCM models culture throughout daily interactions with every individual in all office, home, and community settings. The MHCM oversees and provides training to the team to ensure proper and up-to-date treatment decisions for patients.

Requirements

Minimum of three (3) years of experience in Mental Health field
Master’s degree with concentration in Social Work, Counseling, or related field
Independent licensure or certification and local state licensure is required (LCSW, LPCC, etc).
Passionate about mental health and disseminating best practices and current research within the field of Mental Health
Demonstrate continuous professional growth with a strong desire to continue learning
Demonstrate ongoing training and supervision for direct reports.
Eager to develop and lead teams for special projects to further support the mission of the company
Responsible for supporting and encouraging the professional and personal development of the clinical team
Process driven and detail-oriented
Excellent organizational and time management skills including the ability to effectively multi-task and prioritize appropriately to deliver timely results
Highly motivated and energetic during work hours
Communication skills, both oral and written, that are clear, confident, exhibit leadership, professionalism, empathy, and inspire confidence
Skilled in public speaking with a willingness to present to both internal and external audiences
Ability to empathize and communicate with clients/guardians professionally
Ability to evaluate the potential business and financial impact on desired outcomes during decision making processes
Ability to support high quality patient services while also balancing a budget and the fiscal responsibilities for the regional entity/affiliate
Advanced problem-solving skills and the ability to think ‘big picture’ and execute defined goals and plans
Ability to work and collaborate effectively with internal and external stakeholders from wide ranging backgrounds
Ability to work full-time (40 hours/week), including some flexibility regarding schedule changes required to accommodate patient and staff needs
Basic understanding of technology utilized in the field of Mental Health, including EHR system, to execute high quality services with the ability to learn and oversee practice management tools
Experience and competency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook eMail and Calendar
Ability to successfully complete and pass a Background and Drug Screen
Ability to bend, kneel, crouch, and stand as well as an ability to lift items up to 50 lbs
Endurance to move rapidly from a seated position to a standing position to accommodate treatment plan and/ or for the safety of patients
Requires eye-hand coordination and manual dexterity enough to operate office equipment, etc.
Clerical responsibilities and administrative work require appropriate levels of vision and hearing abilities
Ability to communicate effectively using a variety of audio and video meeting platforms and electronic devices

Nice To Haves

Three to five (3-5) years of progressive experience, including supervision and case management, preferred.

Responsibilities

Supervise and manage staff, including Psychotherapists, Targeted Case Managers, Community Support Associates, and Interns
Ensure that all communications with staff are smooth, and constructive to the development of the entity/affiliate
Lead monthly All-Staff meetings and serve as a liaison between Psychotherapists, Case Managers, Community Support Associates, interns, and operational staff as appropriate
Resolve conflicts as necessary or direct conflict and resolution to the Regional VP/ Operations Director
Demonstrate leadership skills that are commensurate with the job requirements to manage patients, staff, families, including times when conflict may exist
Demonstrate a high level of engagement in company culture (i.e., a “culture champion”), including but not limited to robust understanding of Cultivate’s Mission and Culture
Collaborate regularly with company MHCMs to ensure consistency in practice management and culture. Discuss and share experiences to enhance the professional development of all clinicians and providers and the development of companywide program projects
Establish caseload assignments for the Psychotherapists, Case Managers, and Community Support Associates and perform regular caseload reviews with the team
Conduct monthly meetings with each Psychotherapist, Case Managers, and Community Support Associates to encourage ongoing education, recommend literature, and provide feedback on training materials/curriculum/caregiver trainings, etc.
Develop training to fill gaps in the team when deficiencies are noted in order to improve the quality of patient services
Collaborate with direct care staff to maximize fulfillment of recommended treatment frequency and duration hours
Work with the Outreach Coordinator to ensure the region meets intake recommendations that match the regional budget
Allow for the onboarding and quality service for every client served in the region
Strive to ensure that the office location(s) is/are clean, maintained, fully stocked with all necessities, and remains within monthly budget and that providers of in-home and in-community services have the supplies that they need
Review required documentation mandated by insurance/payers; including but not limited to Treatment Plans, Comprehensive Assessments, Care Plans, Strengths and Needs Assessments, Safety Plans, and Discharge Summaries and provide feedback to staff: Understand insurance requirements and communicate and educate the psychotherapists and other staff regarding the requirements
Train the Psychotherapists on billable notes and performing spot checks
Ensure all documentation is completed timely and accurately: Clinical/Billable notes, Insurance authorizations (as applicable)
Utilize an open-door policy for staff to encourage collaboration, high performance, trust, and respect
Conduct progress and performance reviews for staff, at least annually
Coordinate with the Regional VP/ Operations Director to facilitate team meetings
Collaborate with the Training Coordinator to: Identify and develop additional training opportunities that benefit the team, Communicate effectively and completely, providing the information necessary to develop an appropriate and functional training schedule
Serve as the main point of contact for communication with families on the onset of services and assist with streamlining the transition of communication to the assigned service provider
Seek regular feedback from staff, clients, and parents regarding levels of satisfaction with employment, contracts, and services, respectively
Maintain a willingness to manage a direct caseload, as needed
Provide input and assistance for communications with outside professionals
Act as a company ambassador at public speaking and networking events
Work ethically and with integrity while following the Social Work Ethical Code
Understand and adhere to HIPAA policies
Adhere to Cultivate policies and procedures
Perform other duties as assigned