Mental Health Clerk

NaphCare • Bessemer, AL

7d • Onsite

About The Position

NaphCare is hiring a Mental Health Clerk to join their team of medical professionals at the William E. Donaldson Correctional Facility in Bessemer, AL. This role provides administrative and clerical support to the Mental Health Director and Health Services Administrator within a secure correctional environment. The position involves working alongside correctional officers and other medical staff, ensuring that security is a top priority in a dynamic setting.

Requirements

• High School Diploma or GED certificate.
• Basic computer skills, including working knowledge of Microsoft Office Suite (Outlook, Excel, Word).
• Excellent organization, attention to detail, and time management skills.
• Ability to manage multiple tasks.
• Ability to obtain BLS CPR Certification (AHA preferred).
• One (1) year of clerical experience, preferably in a correctional setting.
• Excellent interpersonal and communication skills.
• Ability to interact effectively with patients from diverse backgrounds, including those with mental health or substance abuse issues.
• Ability to maintain confidentiality of all proprietary and/or confidential information.
• Integrity, professionalism, and ability to adhere to a Code of Conduct.
• Compliance with all corporate policies, procedures, and legal requirements.
• Ability to pass the facility’s criminal background check and drug screening.

Responsibilities

• Manage all incoming calls, direct/transfer calls to appropriate staff, retrieve voicemails daily, and return calls as necessary.
• Utilize Microsoft Office (Word, Excel) to prepare reports, memos, and correspondence.
• Use specific software (X-Jail, TechCare) as needed.
• Perform clerical and administrative functions, including tracking supplies and using purchase orders for outside vendors.
• Distribute mail.
• Enter client data into Electronic Health Record (EHR) systems, including case notes, payments, and scheduling.
• Shred all documentation containing Patient Health Information (PHI).
• Coordinate with the Records Department for archiving files and reports.
• Coordinate volunteer services.

Benefits

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED