Case Manager

Lifeline Connections • Mount Vernon, WA

11d • $24 - $26 • Hybrid

About The Position

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions. Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive. Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

Requirements

• Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, Counseling, or a closely related field preferred.
• Washington State Department of Health credential required or ability to obtain and maintain required credentialing.
• Minimum of one year of paid or volunteer experience working with individuals experiencing mental health, substance use, co-occurring disorders, or related behavioral health conditions.
• Working knowledge of behavioral health recovery principles, trauma-informed care, and participant-centered service delivery.
• Familiarity with applicable Washington State behavioral health regulations, including RCW 71.05 and WAC 246-341.

Nice To Haves

• Substance Use Disorder Professional Trainee (SUDPT) credential.
• Experience providing re-entry, care coordination, case management, or community behavioral health services.

Responsibilities

• Conduct comprehensive assessments, including whole-person and Health-Related Social Needs (HRSN) assessments, to identify participant strengths, barriers, risks, and service needs.
• Develop, implement, and monitor individualized Re-Entry Care Plans that are strength-based, participant-centered, culturally responsive, and aligned with identified goals and service needs.
• Regularly evaluate participant progress and adjust interventions and service plans to support successful community integration and recovery outcomes.
• Provide targeted re-entry case management services in accordance with Washington State's Medicaid Re-Entry Demonstration Initiative (1115 Waiver), agency standards, and clinical recommendations.
• Coordinate access to behavioral health treatment, substance use disorder services, medical care, housing resources, transportation, employment supports, benefits, and other community services.
• Facilitate incoming and outgoing referrals and ensure continuity of care across providers, agencies, and systems.
• Utilize sound judgment and problem-solving skills to address participant needs, barriers to care, and service engagement challenges.
• Serve as an active member of the multidisciplinary treatment team by contributing clinical observations, recommendations, and participant progress updates.
• Collaborate effectively with correctional facilities, healthcare providers, community agencies, managed care organizations, probation officers, courts, and other stakeholders to support participant outcomes.
• Maintain timely, accurate, and complete documentation of all services, contacts, assessments, and care coordination activities in accordance with: WAC 246-341, RCW 71.05, Medicaid Re-Entry Demonstration requirements, HIPAA and 42 CFR Part 2 confidentiality requirements, Agency policies and procedures.
• Demonstrate accountability for compliance with federal, state, and agency regulations governing behavioral health service delivery.
• Support agency quality improvement activities, accreditation standards, and performance outcomes through accurate documentation and adherence to best practices.
• Develop and maintain collaborative relationships with community agencies, service providers, and referral partners to improve participant access to resources and support services.
• Identify community resources and advocate for participants to obtain services necessary to support recovery, stability, and successful re-entry.
• Represent the agency professionally in community meetings, care coordination activities, case staffing, and other approved forums.
• Demonstrate professionalism, ethical decision-making, cultural humility, and adherence to agency values and professional standards.
• Participate in supervision, training, staff development, and continuous quality improvement activities.
• Support and implement agency policies, procedures, and organizational initiatives.

Benefits

• Multiple options for medical, dental, and vision coverage for employees and their eligible dependents.
• Employer-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Access to supplemental coverage options.
• 401(k) retirement plan for full-time employees and eligible part-time employees.
• Generous paid time off (PTO) that increases with years of service.
• Paid holidays and personal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level