Mental Health Associate, Emergency Mental Health, 24 Hours, Nights

UMass Memorial Health•Worcester, MA

1d•Onsite

About The Position

This position functions as a member of the mental health team on an inpatient and/or outpatient mental health unit. The role involves providing direct patient care, including treatment planning, implementing plans, documentation, and milieu safety assessments and activities such as group activities. The UMass Memorial Health system emphasizes that everyone is a caregiver, and this role is crucial in their relentless pursuit of healing. The health system is the premier health system of Central Massachusetts, comprising over 20,000 employees working together.

Requirements

High school diploma or equivalent.
Current Basic Life Support or Heart Savor certification required within one month as a condition of employment.
One year of relevant patient support experience.
Ability to read, write and communicate in English in a clear and concise manner.
Must have effective interpersonal skills to provide respectful, culturally and age appropriate communication with patients, staff, visitors and others.
Must demonstrate effective problem-solving abilities for routine situations.
Must have ability to read, write and communicate in English in a clear and concise manner.

Nice To Haves

Associates Degree
Medical terminology and computer skills

Responsibilities

Serves as a member of the Mental Health Team and serves both internal and external customers including patients, families, nurses, physicians and other colleagues who support the delivery of care and services.
Provides clear, timely communication to the Registered Nurse (R.N.) regarding observations and changes seen in the patient. Records behavioral data on appropriate data sheets.
Maintains patient safety by performing patient safety checks, environmental safety rounds, utilizing fall prevention alternative devices/strategies as directed utilizing de-escalation and calming tools and strategies with anxious patients and following the Restraint Policy standards when caring for a restrained patient.
Participates and shares responsibility for the development and maintenance of a safe and therapeutic environment.
Serves as a leader or co-leader for group activities such as goal setting group, dual diagnosis groups, various activity groups, and structuring and supervising recreational activities. Handles routine situations and must request assistance from identified resources when more direction is needed.
Assists in medical emergencies as directed by R.N. Utilizes proper safety techniques and body mechanic in all work-related activities.
Obtains and records vital signs (temperature, pulse, and respiration, blood pressure and pulse oxymetry). Measures and records patients’ height and weight as assigned by R.N.
Performs a variety of test and procedures which may include but not limited to EKGs, phlebotomy, and intake and output as assigned by R.N.
Documents daily progress notes, and group notes (per policy) and as assigned by R.N.
Assists the R.N. in other medical and psychiatric interventions as directed.
Provides personal care as appropriate, working to optimize patient’s independent functioning in performance of daily routines.
Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
Performs safety checks on patients and unit as directed. Documents findings.
Reviews and follows treatment plan with patient. Provides feedback to clinical team regarding implementation of the plan. Implements special treatment strategies as indicated in the plan.
Maintains logs, organizes patient care charts for admission/discharge/transfer and maintains medical records as instructed.
Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, emails, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
Complies with established departmental policies, procedures and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.