Mental Health Admissions Specialist

Fairview Health Services • Minneapolis, MN

1d • Onsite

About The Position

The Mental Health Admission Specialist will coordinate admissions to the inpatient mental health and detox units within M Health Fairview. Admissions are processed through the emergency departments. The Mental Health Admission Specialist is responsible for taking clinical information from mental health professionals, identifying a bed and a provider, and reviewing with psychiatric providers. They will manage a wait list and actively take phone calls from various partners and community callers while providing the highest quality of customer service.

Requirements

• High School Diploma
• 1 year in customer service setting
• 1 year in call center setting
• 1 year in a mental health setting

Nice To Haves

• HealthCare related AA
• Patient placement experience in a fast-paced call center environment.

Responsibilities

• Answers direct emergency admission line for M Health Fairview, collects and enters needed information into Epic, organizing and prioritizing as appropriate.
• Utilizes critical thinking skills for the best outcome.
• Prioritizes and expedites internal transfers, transfers between all M Health Fairview hospitals, and transfer admissions from ED, and other medical areas.
• Assess and triage client admissions using identified admission criteria.
• Documents complete and accurate demographic and clinical information.
• Coordinates emergency inpatient admissions to acute care units from external sources.
• Coordinates same day inpatient admissions to acute care units from internal and external sources.
• Coordinates internal and external physician-to-physician phone consultations.
• Conferences RN (Registered Nurse) Patient Placement, accepting physician, and sending physician to collect appropriate data, and under the direction of the Patient Placement Manager, appropriately places the patient on the correct floor according to clinical service or acuity.
• Communicates admissions to patient care units and to referring sites.
• Accurately gathers relevant patient demographic and clinical information to facilitate scheduled inpatient admissions to appropriate unit based on established clinical protocols.
• Enters data into Epic to alert financial reps and units of upcoming admissions.
• Coordinates internal unit-to-unit transfers, hospital to hospital transfers
• Assists unit staff with environmental service requests and entries into Epic system including admissions, unit to unit transfers, updates, and discharges in a timely and accurate manner.
• Facilitates communication, admission, and consultation aspects for physicians.
• Exhibits ability to multitask, prioritize, organize, critically think, and make decisions.
• Facilitates complex care huddles on acute patients to ensure proper outcomes for admissions by including all leadership parties
• Is aware of different customer needs/desires.
• Takes action to meet customer needs/desires with respect to customer diversity.
• Helps improve processes to meet customer needs.
• Suggests and acts on ideas to improve overall customer service.
• Respects confidentiality and shares information with only those that need to know.
• Seeks to understand and value differences between employees.
• Treats other employees with dignity and respect.
• Demonstrates open, honest communication and behavior.
• Resolves conflict in a positive manner.
• Contributes to the productivity of the workgroup.
• Lives the values of dignity, integrity, service, compassion, and innovation
• Supports the mission/vision.
• Speaks positively about Fairview and Health East.
• Chooses to make Fairview and Health East a better place.
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
• Partners with patient care giver in care/decision making.
• Communicates in a respective manner.
• Ensures a safe, secure environment.
• Individualizes plan of care to meet patient needs.
• Modifies clinical interventions based on population served.
• Provides patient education based on as assessment of learning needs of patient/care giver.
• Fulfills all organizational requirements
• Completes all required learning relevant to the role
• Complies with and maintains knowledge of all relevant laws, regulations, policies, procedures, and standards.
• Fosters a culture of improvement, efficiency, and innovative thinking.
• Performs other duties as assigned

Benefits

• medical
• dental
• vision plans
• life insurance
• short-term and long-term disability insurance
• PTO and Sick and Safe Time
• tuition reimbursement
• retirement
• early access to earned wages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED