Membership Team Representative - 2 Year

Deseret Mutual Benefit Administrators • Salt Lake City, UT

2d • Hybrid

About The Position

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints. Join our Missionary Medical team as a Membership Team Representative. In this temporary, 2 year full-time position, you'll coordinate enrollment and maintain insurance and HIPAA information for all Missionary Medical plans. You'll resolve membership-related issues by phone and email, collaborating with internal teams and external partners to deliver excellent service.

Requirements

• Training for competency in Amisys, Workflow, Appian, and Church systems (CDOL, RecEntry, Missionary Inquiry).
• Customer service expertise for all plans.
• Previous experience with health insurance plans/products in Missionary Medical, including Amisys transactions.
• Strong collaboration and communication skills.
• Experience with Medicare enrollment for senior missionaries.
• Exceptional follow-through, self-motivation, and accountability.

Responsibilities

• Manage enrollment, insurance, and HIPAA-related needs for all plans using internal systems and reports (e.g., K2 Workflow, App Express Menu, Cypress, SIR tasks).
• Respond to member inquiries by phone and email regarding enrollment, insurance, and HIPAA needs.
• Provide clear, timely, and professional communication.
• Participate in team and department meetings; provide backup for department phone queues as needed.
• Research and resolve customer service and enrollment issues using technology and creative solutions.
• Apply strong quantitative and problem-solving skills.

Benefits

• Competitive pay
• Rich medical, vision, and dental benefits with low premiums
• 401(k) company match
• 8% Employer Discretionary Retirement Contribution
• Life insurance
• Onsite financial planners at no cost
• Generous paid leave plan starting day one
• Your birthday off
• Additional sick leave
• 12 paid holidays
• Award-winning wellness program with the ability to earn 3 extra days off annually
• Fun activities
• Onsite gym
• Tuition reimbursement
• Career development through company-sponsored programs
• Over 5,000 on-demand online training courses
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed