Membership Team Representative - 2 Year
Deseret Mutual Benefit Administrators•Salt Lake City, UT
•Hybrid
About The Position
DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints. Join our Missionary Medical team as a Membership Team Representative. In this temporary, 2 year full-time position, you'll coordinate enrollment and maintain insurance and HIPAA information for all Missionary Medical plans. You'll resolve membership-related issues by phone and email, collaborating with internal teams and external partners to deliver excellent service.
Requirements
- Training for competency in Amisys, Workflow, Appian, and Church systems (CDOL, RecEntry, Missionary Inquiry).
- Customer service expertise for all plans.
- Previous experience with health insurance plans/products in Missionary Medical, including Amisys transactions.
- Strong collaboration and communication skills.
- Experience with Medicare enrollment for senior missionaries.
- Exceptional follow-through, self-motivation, and accountability.
Responsibilities
- Manage enrollment, insurance, and HIPAA-related needs for all plans using internal systems and reports (e.g., K2 Workflow, App Express Menu, Cypress, SIR tasks).
- Respond to member inquiries by phone and email regarding enrollment, insurance, and HIPAA needs.
- Provide clear, timely, and professional communication.
- Participate in team and department meetings; provide backup for department phone queues as needed.
- Research and resolve customer service and enrollment issues using technology and creative solutions.
- Apply strong quantitative and problem-solving skills.
Benefits
- Rich medical, vision, and dental benefits with low premiums
- 401(k) company match
- 8% Employer Discretionary Retirement Contribution
- life insurance
- onsite financial planners at no cost
- Generous paid leave plan starting day one
- your birthday off
- additional sick leave
- 12 paid holidays
- Award-winning wellness program with the ability to earn 3 extra days off annually
- fun activities
- an onsite gym
- Tuition reimbursement
- Career development through company-sponsored programs
- over 5,000 on-demand online training courses
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
