Membership Specialist
Disabled American Veterans•Erlanger, KY
•$17 - $26•Onsite
About The Position
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. TO ESTABLISH AND MAINTAIN RECORDS IN THE MEMBERSHIP DATA BASE
Requirements
- Basic knowledge of Microsoft Office applications (Word, Excel, Outlook)
- Ability to type accurately at a speed of 55 wpm
- Data entry experience required
- Excellent aptitude for numbers
- Excellent telephone etiquette
- Must be versatile
- High School diploma or equivalent
Responsibilities
- Input miscellaneous data into database (address changes, unclaimed addresses, deceased members)
- Compare data with source documents and/or re-enter data in verification format to detect errors
- Compile, sort and verify accuracy of data before entering
- Issue membership cards, change passwords, provide fraternal officers access to website, navigate Department and Chapter webmasters through the Membership Portal
- Evaluate information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with the National Constitution Bylaws and Regulations
- Perform complex phases of data entry (entering money, transferring members, corrections)
- Answer inbound calls and assist callers with inquiries
- Provide personalized customer service of the highest level
- Take appropriate action based on needs of the callers (processing and faxing paperwork, credit card issues; communicating with other departments)
- Effectively communicate with members via email
- Additional duties as directed by the Membership Manager
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
