Membership Specialist, Leadership Development

The Health Management Academy•Arlington, VA

About The Position

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation. The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you! The Membership Specialist is a key member of the Leadership Development team. The Membership Specialist will schedule member calls; develop utilization tracking and outcomes processes and metrics, and update member-specific and organization-specific reporting; collaborate with the Account Management team; and assist with other day-to-day team operations.

Requirements

Bachelor's degree required
3-4 years of experience in a customer-focused role
Experience working with stakeholders, preferably C-Suite executives
Customer-oriented with excellent communication skills
Attention to detail
Ability to work independently and as a team member
Self-directed and resourceful
Excellent organizational skills
Able to manage upward and hold peers and leaders accountable
Aptitude for building and monitoring operations and processes

Nice To Haves

Background in sales or account management a plus
Interest in health policy

Responsibilities

Develop and update member- and organization-level outcomes and utilization reporting for the fellowship programs; make recommendations to MD about recruitment opportunities
Proactively schedule and prepare the MD for upcoming calls with member organizations
Liaise with the Account Management team and Leadership Development sellers to coordinate outreach, communications cascades, and recruitment efforts
With the Managing Director, work with the Account Management team to execute the renewal strategy, and manage reporting to support growth goals
Assist with member recruitment for THMA events, ensuring a high-touch experience through proactive outreach, coordination, and support
Orchestrate end-to-end preparation and fulfillment of member resources, including production of action project materials and coordination of graduation collateral, ensuring timely delivery, quality control, and a polished, high-impact member experience
Refresh and continuously update member-facing materials to ensure accuracy, relevance, and alignment with evolving program priorities and member needs
Draft, review, and manage EIR and speaker contracts for high-touchpoint engagements, ensuring accuracy and compliance with organizational and legal standards.
Other duties as assigned