Membership Services - Midtown YMCA

YMCA of Greater Montgomery•Montgomery, AL

1d•Onsite

About The Position

The Member Service Staff is responsible for welcoming members and guests into the facility, answering and transferring calls, inputting information into the computer, and communicating policy and program information to visitors at the desk. Every position in the Montgomery YMCA is responsible for upholding the Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect and responsibility.

Requirements

Must be at least 18 years old.
Must be multi-task oriented.
Basic use and knowledge of computers.
Current CPR/AED certification or must certify within 30 days of employment
Must complete YMCA Safety Trainings within 14 days of employment

Responsibilities

Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
Handle and solve member concerns
Answer the telephone in a prompt, courteous manner – three ring rule applies
No one left “on hold” for more than 30 seconds without personal contact
Provide all needed information on phone messages taken and give correct information to callers
Member sign-up and program registration all done correctly and in a timely manner
Enter receipt information correctly for membership and programs
Be accountable for all money collected during your shift. Money and receipt total should match
Perform routine filing and copying as needed
Perform facility access control duties by scanning member’s cards and entering visitors in the computer program.
Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)
Understand and be able to apply emergency procedures
Open and/or secure building at the close of business as necessary.