Membership Services - Weekend/Evening Shift Lead
About The Position
We are seeking a dedicated professional to drive our peak-hour operations. This position is exclusively designed for evening and weekend coverage to ensure our facility runs smoothly when our community needs us most. If you thrive in a fast-paced environment and are looking for non-traditional, fixed hours, this role is for you. Under the supervision of the Director of Membership, the Membership Services – Shift Lead is to create, implement, manage, and model both systems and practices that support extraordinary member and participant experiences. Emphasis is on the satisfaction of the member and participants’ overall experience from initial engagement and enrollment to continual connection with the appropriate staff, programs, and services. Build a relationship-based membership that moves members and participants along a continuum from a connection to a committed level through increased involvement. The Membership Coordinator is a participant of the leadership team. The Membership Coordinator will provide a quality experience to all that focuses on the YMCA core values honesty, respect, responsibility, and caring.
Requirements
- Proven experience in management, sales, organizational and interpersonal skills.
- Must present a professional image and possess excellent written and oral skills.
- Ability to work and resolve conflict situations.
- Experience in word processing, computers, and basic accounting skills are required.
- Ability to maintain detailed records with the internal operations.
- Ability to work effectively with the Director of Membership.
- Must have experience building relationships with staff, volunteers, and members.
- Employees must have their CPR and First Aid Certification within 30 days of hire and maintain active certifications though the duration of employment.
- Ability to recognize potential hazards.
Nice To Haves
- Will become knowledgeable about membership and all programs and services offered by the Salina Family YMCA.
Responsibilities
- Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility, and always demonstrating professional conduct.
- Organizes assigned staff to support membership development and retention goals.
- Identifies and resolves problem areas to ensure member satisfaction.
- Sell membership and program enrollment through interactions with existing and potential members.
- Provides ongoing support to Membership Director and Coordinator on marketing and promotions.
- Work with leadership team to continually improve member and participant engagement and experience.
- Implement follow-up phone call strategies to new members, prospects and terminated members.
- Have presence on the floor interacting with all: greeting, ensuring member needs are being met, introducing members to other members and suggesting programs, available for questions, resolutions and staff support.
- Work to ensure the Membership Desk is consistently providing good customer service by implementing strong orientation training programs and timely refresher trainings.
- Ensure proper implementation of membership desk procedures.
- Assist in the supervision of membership service staff.
- Assist in staff training on policies and procedures including Daxko.
- Maintains a high-level of knowledge on all Y programs, services, and policies.
- Follow all YMCA policies and procedures.
- All other duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
