Membership Services - Weekend/Evening Shift Lead

Salina Family YMCA•Salina, KS

12d•Onsite

About The Position

We are seeking a dedicated professional to drive our peak-hour operations. This position is exclusively designed for evening and weekend coverage to ensure our facility runs smoothly when our community needs us most. If you thrive in a fast-paced environment and are looking for non-traditional, fixed hours, this role is for you. Under the supervision of the Director of Membership, the Membership Services – Shift Lead will support, implement, and model systems and practices that support extraordinary member and participant experiences. Emphasis is on the satisfaction of members and participants’ overall experience, from initial engagement and enrollment to continual connection with the appropriate staff, programs, and services. The Membership Services – Shift Lead will help build a relationship-based membership experience that moves members and participants along a continuum from connection to committed involvement. The Shift Lead will provide leadership and support to Membership Services staff during assigned evening and weekend shifts and will model the YMCA core values of honesty, respect, responsibility, and caring.

Requirements

Proven experience in leadership, customer service, sales, and organizational and interpersonal skills.
Must present a professional image and possess excellent written and oral communication skills.
Ability to work through and resolve conflict situations.
Experience with word processing, computers, and basic accounting skills is preferred.
Must have experience building positive relationships with staff, volunteers, and members.
Must have their CPR and First Aid Certification within 30 days of hire and maintain active certifications though the duration of employment.

Nice To Haves

Experience with Daxko

Responsibilities

Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility, and always demonstrating professional conduct.
Provide leadership and support to assigned staff during evening and weekend shifts.
Assist in organizing assigned staff to support membership development and retention goals.
Identify and help resolve problem areas to ensure member satisfaction.
Sell membership and program enrollment through interactions with existing and potential members.
Provide ongoing support to the Membership Director and Coordinator on marketing and promotions.
Work with the leadership team to continually improve member and participant engagement and experience.
Implement follow-up phone call strategies to new members, prospects, and terminated members.
Maintain a presence on the floor by greeting members, ensuring member needs are being met, introducing members to other members, suggesting programs, and being available for questions, resolutions, and staff support.
Support the Membership Desk in consistently providing good customer service through orientation training and timely refresher training.
Ensure proper implementation of membership desk procedures.
Assist in the supervision of Membership Services staff during assigned shifts.
Assist with staff training on policies and procedures, including Daxko.
Maintain a high level of knowledge of all YMCA programs, services, and policies.
Follow all YMCA policies and procedures.
Perform all other duties as requested.