Membership Services Representative-Kroc Center-Part-time

The Salvation Army Central Territory • Green Bay, WI

13d • Onsite

About The Position

The Membership Services Representative supports the Welcome Desk’s day-to-day operations and workflow while providing high-quality customer service. The role requires knowledge of facility programs and services, clear communication of that information, and accurate completion of paperwork and computer transactions. The representative handles memberships, sales, payments, inquiries, and tours; supports customer retention; and keeps the Welcome Desk clean, organized, and stocked. The position is part-time, with availability needed for evening shifts from 4:00 p.m. until close, up to 18 hours per week, and two Saturdays per month. Saturday hours may range from 6:00 a.m. to 6:00 p.m. Starting pay is $16.94 per hour, with an additional $1.00 per hour for shifts worked from 4:00 p.m. Friday through Sunday. Bilingual English-Spanish candidates are strongly encouraged to apply.

Requirements

• Must be at least 18 years old.
• Minimum of one year of customer service experience, including cash handling, or an equivalent combination of training and experience.
• Strong verbal and written communication skills.
• Energetic, outgoing, and friendly demeanor.
• Sales and closing skills.
• Ability to adapt to continuous change and thrive in a dynamic environment.
• Ability to handle multiple projects in a timely manner while remaining responsive and detail-oriented.
• Ability to interact positively and professionally with coworkers and the public, including people of diverse backgrounds and circumstances.
• Ability to work as part of a team with other professionals and exercise good judgment.
• Strong computer skills, including Microsoft Office, email, and internet use.
• Ability to obtain First Aid, CPR, and AED certification within 90 days of hire.
• Ability to occasionally lift and/or move up to 40 pounds and perform the physical activities described, including standing, walking, sitting, reaching, climbing stairs, balancing, and stooping.

Nice To Haves

• High school diploma or equivalent preferred.
• Bilingual English-Spanish candidates are strongly encouraged to apply.

Responsibilities

• Provide consistently high-quality customer service by learning facility programs and services and communicating information effectively.
• Complete paperwork and sales functions required to support daily Welcome Desk operations.
• Accurately collect fees and information for memberships, day passes, gift cards, classes, rentals, and other services in accordance with policies and procedures.
• Fulfill customer requests and complete tasks in a friendly, professional, accurate, timely, and confidential manner.
• Direct incoming phone calls to the appropriate department.
• Report problems or issues to the appropriate departmental supervisor or Manager on Duty as needed.
• Provide effective tours to encourage new memberships.
• Contact members to obtain updated credit and bank card information and help prevent membership lapses.
• Keep the Welcome Desk clean, organized, and stocked with current program guides, forms, and sales items.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED