Membership Services Coordinator- Part Time

Indianapolis Zoo•Indianapolis, IN

5d•Onsite

About The Position

The Indianapolis Zoo is seeking a dynamic, customer service-oriented Membership Services Coordinator to join their team. This part-time role is instrumental in promoting the Zoo's mission and requires a professional attitude, the ability to remain calm in stressful situations, excellent attention to detail, and the capacity to handle multiple tasks simultaneously. The position involves consistent weekday hours, averaging 29 hours per week during peak membership months (October-December) and 20 hours per week from January through October.

Requirements

One (1) year of related work experience in a customer-facing role is required.
High school diploma or equivalent.
Strong attention to detail and multitasking abilities.
Ability to acquire and maintain competency in live-chat and Gateway ticketing software.
Proficiency of Microsoft Excel, Word and Outlook is required.

Nice To Haves

Experience in data entry or working with membership/ticketing software.
Experience with CRM systems, Galary or email marketing platforms.
Associate or bachelor's degree from an accredited institution.

Responsibilities

Maintain comprehensive knowledge of membership categories, benefits and policies.
Act as first point of contact answering calls that come to the Zoo's membership line.
Log and return voicemails.
Process and fulfill memberships, including entering, renewing and correcting records; printing and mailing membership materials daily.
Handle customer service issues including answering membership and general Zoo questions via phone and email.
Maintain competency with Galaxy POS System and Microsoft Excel.
Perform general data entry including, but not limited to, creating memberships, correcting and updating membership records.
Maintain an energetic, professional, cooperative, courteous and positive attitude while interacting with peers, coworkers and the public.