Membership Services Agent

92nd Street Y•New York, NY

1d•Onsite

About The Position

The Membership Service Agent will provide a high level of customer care to the diverse patron base, as well as providing clerical and general office support, at the May Center.

Requirements

High School graduate or equivalent preferred.
Extensive customer service experience; Friendly and outgoing personality with strong verbal communication skills.
Cashier experience as well as experience in being responsible for balancing a cash drawer.
Proficient in the use of Microsoft Office Suite.
Experience and comfort with operating a muti-line phone system.
Great attention to detail and ability to multitask.

Nice To Haves

Experience using a CRM, member management software is a plus.
Retail sales and/or fitness/sports related experience a plus.
CPR certification preferred.

Responsibilities

Greet and record all members, walk-ins, class attendees, guests, and sales appointments in a friendly and professional manner; ensure all memberships are current and valid.
Assist with guest check-in, including introducing to appropriate team member, and ensure all required waivers are completed, when applicable.
Receive member feedback and discern the appropriate resolution actions are taken in a timely fashion, and ensure information is shared with the appropriate stakeholder(s).
Process monetary transactions including, but not limited to, memberships, guest passes, pro-shop purchases, personalized services, and drop-in sessions.
Balance cash drawer at the beginning and end of each shift.
Process membership-related forms.
Promote and assist customers with Pro-shop items and facilitate proper restocking of all items.
Receive and distribute mail, packages and messages to appropriate staff and handle phone calls.
Complete training to assist with handling emergency/alarm situations.
Assist with May Center special projects on an as-needed basis.
Perform other related duties as assigned or requested.