Ticketing Membership Services Advisor

Houston Texans•Houston, TX

1d•Onsite

About The Position

The Houston Texans are seeking an individual for the position of Membership Services Advisor. This role is responsible for providing exceptional customer service to all ticket holders of the Club's events at Reliant Stadium and supporting communications for a client book of 1500+ season ticket accounts. The ideal candidate will have a strong desire and ability to provide the highest level of customer service, working knowledge of ticketing software, proficiency in Microsoft Office, strong organizational and time management skills, effective communication skills, strong interpersonal skills, excellent attention to detail, and the ability to maintain confidential information. A winning attitude and strong work ethic are essential. A Bachelor's degree is preferred, and prior sports industry experience is a plus. This position requires routine face-to-face interaction and must be performed in the Club's offices.

Requirements

Strong desire and ability to provide highest level of customer service to all fans.
Working knowledge and prior work experience utilizing Ticketmaster, Archtics or other ticketing software.
Proficiency in use of Microsoft Office software applications.
Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
Effective verbal and written communication skills.
Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally.
Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines.
Ability to maintain confidential and/or proprietary information.
Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
High School Diploma required.

Nice To Haves

Bachelor’s degree from a four-year accredited college or university preferred.
Prior sports industry experience preferred.

Responsibilities

Deliver outstanding customer service and establish a relationship with Texans season ticket members.
Guide members through the yearly season ticket renewal and seat relocation process.
Answer inbound Texans service line phone calls while assisting customers with ticketing and game day questions.
Troubleshoot day of event ticketing and seating issues alongside gameday staff.
Make outbound phone calls and send emails/SMS messages to season ticket members to inquire about on field experiences, request payments and update members on stadium or operation changes.
Follow up with all ticket members to ensure their visits to Reliant Stadium events are enjoyable and free of issues.
Manage customer service issues around all ticketing events, initiatives, and programs, including but not limited to Draft Day, Training Camp, Field Day, and other exclusive season ticket holder events.
Visit season ticket members in person to deliver gifts and handle all concerns accordingly.
Encourage season ticket members to respond to season ticket correspondences, inquiry forms and surveys in a timely manner.
Assist with all mailing and invoicing projects as directed.
Perform various other tasks that may be assigned from time to time by Ticketing departmental leadership.
Assist Club and Club staff in a professional manner on all Texans gamedays, LSSE Events, LOVB Volleyball Houston Events and duties within the Business operations offices.