Ticketing Services & Entertainment Coordinator

Westerner Park • Red Deer, AB

1d • CA$45,989 - CA$56,202 • Onsite

About The Position

Ignite a meaningful career at Westerner Park, where boundless opportunities, professional growth, and personal fulfillment await. Westerner Park is seeking a full-time Ticketing Services & Entertainment Coordinator to join our dynamic team. The Ticketing Services & Entertainment Coordinator is responsible for supporting Box Office operations and providing in-person support during ticketed events. The Coordinator ensures efficient ticketing processes, exceptional customer service, and accurate event builds, while maintaining strong communication within the Ticketing & Entertainment department and collaborating with other departments to support cohesive and successful event operations. This position requires a high degree of scheduling flexibility, with regular evening and weekend shifts to support event and operational needs. Under the direction of the Tickets Alberta Manager, the Ticketing Services & Entertainment Coordinator is responsible for the following:

Requirements

• 1–2 years of experience in ticketing, events, customer service, or box office operations.
• Exceptional organizational skills with the ability to manage multiple tasks, competing deadlines, and shifting priorities.
• Strong attention to detail and a high level of accuracy in all aspects of work.
• Ability to troubleshoot basic technical issues (e.g., ticket scanners, printers, system configurations) confidently and efficiently.
• Reliable, adaptable, and able to work both independently and collaboratively within a team environment.
• Comfortable performing in a fast-paced, high-pressure, event-based setting with changing operational demands.
• Proficient in Microsoft Office and SharePoint, with the ability to learn new systems quickly.

Nice To Haves

• Post-secondary education in Business Administration, Event Management, Hospitality, or a related field is preferred.
• Experience with Paciolan or other ticketing platforms is considered an asset.
• Previous experience in a supervisory or staff-support role, particularly involving scheduling or leading small teams, is an advantage.

Responsibilities

• Manage the full-cycle process for ticket builds using the Paciolan platform, including event creation, pricing, scaling, holds, configurations, and testing prior to on-sale.
• Use advanced Paciolan tools and system settings to ensure accurate event builds, troubleshoot issues, and maintain reliable ticketing operations.
• Maintain and update eVenue website content, ensuring event pages are accurate, accessible, and visually consistent with brand standards.
• Manage the distribution and updating of promotional codes, discounts, pre-sale access, group sales, and special ticketing initiatives.
• Liaise with internal departments and external partners to confirm event requirements and ensure ticketing builds align with operational needs.
• Monitor ticket sales performance and provide sales reports as required.
• Support daily operations in the Box Office to ensure efficient and customer-focused service delivery.
• Provide guidance, coaching, and direction to Box Office staff as needed during operating hours.
• Process in-person and phone ticket sales while maintaining accuracy and professionalism.
• Resolve customer service concerns and escalated issues using sound judgment and strong communication skills.
• Complete end-of-shift reconciliation, including balancing cash, credit, and online transactions.
• Support the creation, management, and publishing of staff schedules for Box Office operations, event days, and seasonal requirements under the direction of the Assistant Manager.
• Assist in ensuring appropriate staffing levels based on event size, sales projections, and operational needs.
• Coordinate shift changes, replacements, and temporary staffing adjustments as needed.
• Maintain staff availability records, time-off requests, and scheduling constraints to support fair and efficient scheduling practices.
• Communicate schedule updates and changes to staff and supervisors in a timely manner.
• Support onboarding, training coordination, and shift-readiness for new ticketing personnel.
• Provide in-person support for Rebel Hockey season games and other major events requiring ticketing presence.
• Serve as the on-site ticketing contact for promoters, event organizers, and internal event operations staff.
• Troubleshoot ticketing or scanning issues during events to ensure smooth entry operations.
• Monitor ticketing trends during events and report attendance and gate summaries as required.
• Prepare event-related paperwork, reports, and documentation for internal use.
• Maintain organized records of ticket builds, event contracts, pricing approvals, and communication logs.
• Assist with system maintenance, testing, and updates in the Paciolan environment.
• Support department communication by drafting notices, updates, and operational instructions for staff.
• Contribute to continuous improvement efforts by identifying workflow efficiencies and updating procedures when necessary.
• This role is expected to adapt to organizational needs and may take on additional duties or responsibilities as required.

Benefits

• Competitive compensation packages
• Comprehensive benefit packages encompassing life, health, dental, and disability insurance.
• RRSP matching program
• Ample paid time off and annual vacation
• Contribute to a non-profit agricultural society and exposition association, making a positive impact on the community
• Vibrant culture that makes work enjoyable, allowing you to witness the excitement of Westerner Park events
• Tailored professional development initiatives and internal growth pathways.
• Exclusive staff discounts and participation in the Perkopolis Discount Program
• Flexible and understanding workplace, where work-life balance isn’t just a buzzword – it’s a way of life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree