YMCA Reston - Membership Service Repre
About The Position
The Membership Service Representative (MSR) position reports to the Membership Director. This position serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs. Handles a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry. Develop engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission. Provides outstanding customer service to all members, guests, staff and the community at-large.
Requirements
- High school diploma or GED
- Initiative, enthusiasm, common sense/good judgement
- Strong customer service skills
- Ability to remain calm in stressful situations
- Detail-oriented, multi-tasker with strong organizational skills
- Ability to maintain a clean, uncluttered front desk workspace
- Strong communication and relationship-building skills
- PC and database management skills
- Ability to perform repetitive data entry duties
- Ability to learn new software programs and processes quickly
Responsibilities
- Serve as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs.
- Handle a variety of front desk responsibilities for members and guests including guest tours, new membership sales, member renewals and cancellations.
- Provide information by phone and in-person.
- Manage facility access control.
- Enforce guest pass policy.
- Process program registration and Easy to Enroll.
- Perform basic computer entry.
- Develop engaging relationships with members to foster commitment to the YMCA mission.
- Provide outstanding customer service to all members, guests, staff and the community.
Benefits
- Discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and Zip Car.
- Employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years.
- 403(b) savings plan
- High quality and affordable healthcare
- Free YMCA membership for employee, spouse and dependents
- Paid time off/sick leave
- Numerous professional development opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
