Membership Sales Representative

YMCA of Greater Brandywine • Coatesville, PA

7d • $15 - $19 • Onsite

About The Position

The Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals. The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.

Requirements

• Must be 18 years of age or older
• Basic computer knowledge and skills preferred, ability to learn new software and new software applications quickly.
• Excellent verbal communication skills preferred
• Prior experience in sales, customer service, hospitality, or member-facing roles strongly preferred
• Confident initiating conversations, asking questions, and guiding people toward the best membership option for their needs
• Cash handling experience preferred
• Goal-oriented mindset with a desire to meet and exceed membership growth targets
• Ability to work in a fast-paced environment and stay positive under pressure
• Comfortable with outreach, follow-up calls, and proactive engagement with prospective members
• Enjoy working with and helping people with a friendly and positive demeanor
• Obtain and maintain all additional new hire certifications and trainings within 90 days of hire
• Physically perform all skills required of a lifeguard.
• Hear noises and distress signals in the aquatic environment, including in the water and anywhere around the zone of responsibility.
• Remain alert with no lapses of consciousness.
• See and observe all sections of an assigned zone or area of responsibility.

Nice To Haves

• Bilingual in Spanish and English is a plus, but not a requirement

Responsibilities

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Actively engages prospective members to understand their goals and recommends membership and program options that best support them.
• Assists in giving cause-driven facility tours for prospective members.
• Confidently asks for the membership at the end of the tour or conversation and supports the prospect through the joining process.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry.
• Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Participates in outreach efforts including follow-up calls, community engagement, and lead nurturing to support membership growth
• Tracks personal activity toward membership goals and supports the team in achieving branch targets.

Benefits

• Free family YMCA membership, including outdoor pools
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
• Babysitting while you work (up to 4 hours per day)
• Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
• 12% employer contribution to retirement savings and optional 403B retirement savings plan.
• Employee Assistance Program
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
• Career development and paid training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED